Reservations Lead

hace 2 semanas

México Tourbase A tiempo completo

**Job Title**:Reservations Lead
**Employee Status**:Contracted or Full-time
**Experience**:3-5 years experience in tourism sales/customer service
**Pay Rate**:Competitive Wages Based on Experience
**Language**: Bilingual, fluent in English and Spanish required
- Reservations Lead Team Responsibilities _- As a Lead Agent you will be responsible for helping to build a team of other reservation agents as our company grows. As you gain firsthand experience and knowledge of our company you will help to identify opportunities for new employee roles to help cover new markets and customer volume. In the future, you will manage new reservations agents with responsibility for onboarding, instilling rigor and process adoption, employee evaluation and quality assurance.

You should possess excellent customer service and extraordinary interpersonal skills. Prior experience working in sales or customer service will be an advantage. You should have amazing verbal and written communication and phenomenal sales skills; you shouldn’t be timid to pick up the phone and talk to guests.

You must be self-motivated, be able to work independently as well as part of a team and have a high proficiency for navigating new technologies and using multiple programs and tools at once.

You will also need strong organizational skills, written and verbal communication skills, and the ability to adapt to quick shifts in priority.

You will be integral to the accomplishment of the sales team’s activity and revenue goals, so in addition to having a high proficiency for learning new things, you will also need professional and flexible communication skills and the ability to coordinate well with a team.

**Responsibilities Include**:

- Creating itineraries for cruise guests and independent travelers arriving to the Caribbean
- Following up with potential clients and implementing strategies to increase bookings and sales.
- Becoming familiar with the tours and excursions offered and learning the nuances involved in booking methods, customized itineraries, and vendor preferences.
- Resolve disputes with customers by understanding their concerns and resolving them to their satisfaction
- Meeting quarterly sales targets and customer satisfaction metrics
- Participating in weekly team meetings by video conference
- Developing expert-level skills in booking software, project management software, customer communication software, and other tools used to maintain accurate customer and reservation records.
- Minimizing errors in day-to-day logistics by staying organized and collaborating with a remote team.
- Provide excellent customer satisfaction to increase sales.
- Suggest ways and devise strategies to improve sales in an effective manner.
- Participating in the maintenance of relationships with vendors and ensuring a high level of vendor satisfaction.

**Required Skills Include**:

- Excellent verbal and written communication skills used effectively in a business environment and working directly with customers and prospective customers
- Experience working directly in a customer service role within the travel industry or hospitality industry
- Sales experience in helping identify customer needs/wants and recommend top tours and instilling a sense of confidence in our company’s quality and commitment to excellence.
- Self-starter that is able to identify opportunities to improve our processes and customer service
- Ability to lead, motivate, mentor, communicate and generally interact with team members
- Proven experience collaborating with a team to achieve mutual goals
- Ability to multi-task and problem-solve in a fast-paced environment.
- Demonstrated ability to learn an organization, its purpose and priorities.
- Strong organizational skills within a flexible and adaptive work environment.
- Work experience in a team environment with mínimal supervision, demonstrating an ability to work independently, prioritize, and take appropriate action.

**Workspace Requirements**:
Pay: $7.00 - $9.00 per hour

Application Question(s):

- Are you comfortable calling and speaking with guests on a regular basis?
- Are you based in Mexico, Belize, Honduras or another part of the Caribbean?

**Language**:

- English & Spanish? (required)

Application Deadline: 28/02/2023

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