Customer Care Manager
hace 4 meses
Step into our world of creativity and joy
Customer Care Manager - Fragrance & Beauty
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
**Customer Care Manager, your future role?**
- You will manage the Customer Care area of our Fragrance & Beauty operations in Mexico and Central America, implementing Givaudan's Customer Care strategy and best practices in the market to ensure and exceed our customers' satisfaction in the most efficient and cost-effective way. You will lead a team of accomplished and motivated Customer Care professionals.- You will report directly to the Supply Chain Manager and dotted line to the Americas Demand & Customer Care Director, and you will work on-site at our manufacturing mill located at Pedro Escobedo, Queretaro state.- Your main responsibilities will be:
**Strategy design and execution**
- Implement the Customer Care strategy aligned with the Operations roadmap.
**Subject matter expertise**
- Lead the local Customer Care team.
- Ensure implementation of global guidelines for sales order management including pricing.
- Support Customer Care team for escalation of problem resolution, complaints, inquiries and prioritization issues together with the Customer Care Support Office and Control Tower.
- Monitor performance and workload to maintain the work balance in the team.
- Monitor customer service levels in close collaboration with supply chain, sales and other departments.
- Collaborate with demand planning on information related to planning and inventory position.
- Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, Free Trade Agreements while following global guidelines.
- Manage the annual budget of the area.
- Manage order process to exceed sales targets and financial goals.
- Propose and lead processes and organization optimization for more efficiency and reduced cost.
- Maintain audit documentation.
- Monitor Customer Service main indicators both for the team and the individual level.
- Oversee Visual Performance Management for Customer Care and ensure performance improvement.
- Ensure Customer Forecast input for the Demand Planning tool.
- Monitor the New Customer/product processes.
- Work with the team on customer relationship and delivering excellent customer experience.
- Participate in demand planning meetings.
- Participate in Customer visits and presentations.
**People management**
- Recruit and manage the performance of the Customer Care team.
- Identify high profiles within the Customer Care Team.
**Project management**
- Identify opportunities for improvements in the Customer Care function.
- Lead projects.
**You**
- If you are someone who wants to shape your world, who excels in being in a culture where you can express yourself in a creative team environment, who wants to collaborate and learn together with teams who are as passionate as you are, then join us - and improve your world.- Your professional profile must include:
- University degree in Supply Chain, Business Management, Industrial Engineering or related discipline.
- At least 7 years of experience in customer-facing or supply chain roles and 3 years of experience leading teams in these tasks acquired in multinational companies with a multicultural environment.
- Understanding of Supply Chain management concepts including order to cash, lead times, inventory management, process flows and cost structure.
- Experience handling over 500 orders a month.
- Experience in non-systematic Customer Relationship Management.
- Deep experience with SAP.
- Lean Sig SIgma Green Belt certification.
- Advanced MS excel (can maintain complex spreadsheets).
- Fluent English.
**Our Benefits**
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- In-company English lessons.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
- Quality of Life program.
- #LI-Onsite- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and di
-
Global Operations Manager
hace 3 semanas
Pedro Escobedo, México Givaudan A tiempo completoAbout GivaudanGivaudan is a leading global company in the fragrance and beauty industry, committed to creating innovative solutions that enhance human experience.Job SummaryWe are seeking an experienced Global Operations Manager to join our team in Mexico and Central America. This role will be responsible for managing the Customer Care area of our Fragrance...
-
09 - Customer Program Manager 1
hace 7 meses
Escobedo, México Celestica A tiempo completoReq ID: 121486 Remote Position: No Region: Americas Country: Mexico State/Province: Nuevo Leon City: Escobedo **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 1 **SAP Short Name**: MG1 **Job Title**: Customer Program Manager 1 **Job Code**: MG1-OPS-CPM **Job Level**: Band...
-
Supply Chain Manager Mexico
hace 4 meses
Pedro Escobedo, México Givaudan A tiempo completoStep into our world of creativity and joy! Supply Chain Manager Mexico & Colombia - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and...
-
Logistics Operations Manager
hace 8 horas
Pedro Escobedo, México Servicios Comerciales Amazon M A tiempo completoServicios Comerciales Amazon M seeks an experienced Logistics Operations Manager to lead our team in Mexico. We distribute over a billion shipments each year, and we're looking for talented professionals to help us deliver exceptional customer service.About the JobThis is a challenging role that requires strong leadership skills, attention to detail, and...
-
Customer Success Representative
hace 5 días
Escobedo, México RED WORK BAJIO S.A. DE C.V. A tiempo completo**Customer Success Representative Mexico** **Duties and Key Responsibilities** - Process orders, expedite orders, and provide order confirmations to customers - Support Sales Account Managers - Give customers advice & information about products, provide sales information, and handle complaints - Maintain customer information within company databases -...
-
Customer Service Representative Jr
hace 4 meses
San Pedro Garza García, N. L., México Johnson Controls International A tiempo completo**What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...
-
Account Management Manager
hace 4 días
Escobedo, México Cummins Inc. A tiempo completo**DESCRIPTION** **2408152 - ACCOUNT MANAGEMENT MANAGER** Our culture believes in **_IMPULSING YOUR POTENTIAL_**. We offered global opportunities to develop your career, to make of your community better place and to work with the most innovative people who is looking for resolve the most difficult problems that we are facing globally. We believe in...
-
Senior Facilities Operations Manager
hace 3 semanas
Pedro Escobedo, México Bosch Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Facilities Operations Manager to join our team at Bosch Group. In this key position, you will be responsible for ensuring the smooth operation and maintenance of our facilities.Key ResponsibilitiesFacilities Maintenance: Oversee the general maintenance of our facilities, including structural, building, and...
-
Area Manager Jr., Worldwide Operations
hace 5 meses
Escobedo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ years of experience as people Manager - 2+ years of general experience - Bachelor's degree or equivalent Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an...
-
Ib / Ob Area Manager
hace 7 meses
Escobedo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo2+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Job summary Amazon - where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Area...
-
Regional Operations Supervisor, Customer Experience
hace 2 meses
Gral. Escobedo, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoWe are looking for a high-potential leader to join our Amazon Operations team as an Area Manager. As a front-line leader, you will have the opportunity to invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth.As an Area Manager, you...
-
Business Development Customer Service Representative
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Business Development Customer Service Representative to join our team at Johnson Controls. In this role, you will be responsible for ensuring effective order processing and delivery of products to customers.You will handle customer inquiries, resolve issues related to deliveries, delays, and...
-
SAP Cloud Services Customer Experience Manager, LAC
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completo**Job Overview:**We are seeking a dedicated and experienced Customer Experience Manager to join our SAP Cloud Services team in the Latin America region. In this role, you will be responsible for managing customer relationships, ensuring exceptional service delivery, and driving business growth.**Key Responsibilities:**Manage a portfolio of high-value...
-
Regional Quality Manager
hace 7 meses
Escobedo, México Dana Incorporated A tiempo completoDana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's...
-
Area Manager, Worldwide Operations
hace 5 meses
Escobedo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ Years of experience as people manager - 3+ Years of General Experience - English Skills (B2+) - Bachelor's degree or equivalent Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line...
-
Business Development Manager
hace 1 mes
San Pedro Garza García, N. L., México Hill's Pet Nutrition A tiempo completoNo Relocation Assistance Offered Job Number #163977 - Garza Garcia, Nuevo Leon, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the...
-
Ib /ob Area Manager
hace 7 meses
Escobedo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you...
-
Engineering Manager
hace 4 meses
Pedro Escobedo, México Givaudan A tiempo completoStep into our world of creativity and joy! Engineering Manager - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
Territory Manager
hace 7 meses
Escobedo, México AutoZone A tiempo completo**Position Summary** Primary sales contact for assigned area/customer base. Performs weekly sales calls on commercial customers. Works to increase sales through building strong business relationships. Establishes and maintains inventory in accounts that benefit from program. Discusses and sells sales specials and flyer offerings. Liaison between customer...
-
Program Manager
hace 7 meses
Escobedo, México Dana Incorporated A tiempo completo**Job Purpose**: **Job Duties and Responsibilities**: Assemble core program team and complete the program planning process to ensure development of a complete program plan and work breakdown structure, including the financial pro forma baseline. Meet all design, quality, production, financial, and milestone timing needs of the program. Plan, lead & conduct...