Customer Care Specialist Trobleshooting

hace 4 semanas


Azcapotzalco, México Intugo Call Center A tiempo completo

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.

**Requirements**:

- 1 - 2 years Contact Center experience is preferred, but not required
- High school diploma or GED is required.
- Must have basic computer skills. Microsoft Office knowledge is a plus.
- Excellent customer service skills, in both written and verbal communication, is essential.
- Must be able to compose professional correspondence without requiring additional training.
- Must have the ability to use problem-solving and critical thinking skills.
- Availability to work **on-site** (Tecno Parque)
- **Fulltime availability**

**Salary**: From $18,000.00 per month

Application Question(s):

- What is your english level?

**Experience**:

- Call Center: 1 year (preferred)

Work Location: One location

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Idioma:

- Inglés (Obligatorio)



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