Service Delivery Manager
hace 1 semana
Remoto
Objetivo del puesto
Take the leadirship on the delivery of services for the hcoders Business Unit, stabilishing processes and best practices to monitor, meassure and deliver the expected results on time for our customers.
**Requisitos**:
**Gender**: Indistinct
**Escolaridad**: Degree in business administration, international business, marketing or related
**Experiência**: +3 years en puesto similar
**Inglés**: Advanced
Experience in dealing with third-party-provided services
In-depth knowledge of escalation procedures, incident management to service delivery
Capacity to train and guide junior team members
Solid resource planning and problem-solving skills
+3 YOE in service delivery for IT or Software Development
+3 YOE of business development, direction or similar
Proficiency in leading both physical and remote teams
Experience in technical or delivery roles of the SDLC
Operational ability in a diverse, large-scale environment
Expertise in people management and leadership
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Funciones
Ensure that projects and services are delivered to specification
Secure and maintain project resources and actively manage project/resource plan
Responsible of the Service Delivery for the hcoders SDC
Co-responsible of the retention of talent for the hcoders SDC
Provide leadership oversight on critical internal projects and continuous improvements
Roadmap strategy - Align the business unit with the overall company strategies
Identify Project/Service Risk and issues developing appropriate mitigation strategies
Proposes and develops strategic partnerships
Create and implement the right strategies to generate a full sense of belonging
Ensure that the hcoders values and good practices thrive on your team
Competencias
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty
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