Cloud Service Delivery

hace 3 semanas


Desde casa, México Ellucian A tiempo completo

Together we are powering the future of Higher Education:
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity:
Service Delivery Managers (SDMs) at Ellucian are a key role for our Cloud customers. SDMs are customer-facing and are responsible for driving adoption of Cloud’s forward-planning support model, negotiating work orders with technical support teams and managing customer relations. You will be the primary point of contact, responsible for overall delivery, and strategic planning (road mapping) for your assigned customers. As the primary influencer of the customer relationship, you will need to communicate professionally, exposing seamless internal team coordination and growing each customer's confidence in our services delivery as they move from on premise technical delivery to Cloud based maturity. This role is critical in ensuring adoption by customers of the operational roadmap.

**Where you will make an impact**
- Responsible for being the customer advocate
- Always know and adhere to the following detail regarding customers:

- Contract dates
- Contract scope
- Registration cycles
- Primary contacts and their strengths, weaknesses and preferences
- Be aware of
- All technical solutions in their customer environments, how they work at a conceptual level
- Integrations their customers have
- Open product support tickets
- Customer organizational structure; including related roles & responsibilities
- Acts as the owner of the following within assigned customer relationships:

- Delivery of status of any/all Ellucian projects for customer
- Internal communications with project and professional services teams
- Incident summary reports and root cause analysis for customers in portfolio
- Tactical and technical execution of the annual plan
- Status, schedule and coordination for all planned work
- Customer escalations
- Creation and ownership of all tickets for planned work
- Manage priorities across multiple customers
- Responsible for coordinating the service delivery of assigned customers
- Attainment of SLA’s
- Meeting responsiveness targets for planned and unplanned work
- Completing scheduled work on time
- Responsible for coordination and implementation of changes to services
- Participate in sales to delivery calls and transition meetings prior to go-live
- Attendance on daily team meetings to ensure quality and prioritization
- Application compatibility matrix review and prerequisite check
- Work business hours of assigned region
- Adhere to Cloud ITSM practices

**What you will bring**
- Experience with any ERP
- 3+ years customer facing experience managing customer relationships
- PMP Certification
- Proven professional and technical industry experience
- Project management background.
- Higher Ed experience
- Leadership and management skills
- Have strong conceptual technical knowledge of product portfolio
- Analytical and technical problem-solving
- Innovative and hardworking focused on improving the environment that they work in
- Superior verbal and written skills, excellent customer service, as well as high attention to detail
- Willing to learn

What makes #Ellucianlife:

- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Saving fund
- Monthly food coupon
- 15 workdays vacation
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:

- Tuition Reimbursement Assistance
- Professional development opportunities

LI-AM1

LI-Remote



  • Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Are you a seasoned professional with a knack for managing end-to-end complex solutions in the cloud? Join our dynamic team at EPAM, a leading global provider of digital platform engineering and software development services. We are seeking a **Cloud Delivery Manager **with expertise in managing distributed teams and delivering solutions...


  • Desde casa, México FACTUMEX A tiempo completo

    Empresa Global de Servicios de Cybersecurity, Comunicaciones y desarrollo de Software. Estamos presentes en Madrid, Londres y Ciudad de México, trabajamos también en proyectos internacionales en Latinoamérica y Europa. **Escolaridad**: TSU, Ingeniería o Lic. En Tecnologías de la Información o a fin. **Experiência** - Experiência de 3 años...

  • Service Delivery Manager

    hace 4 semanas


    Desde casa, México HandCloud A tiempo completo

    Remoto Objetivo del puesto Take the leadirship on the delivery of services for the hcoders Business Unit, stabilishing processes and best practices to monitor, meassure and deliver the expected results on time for our customers. **Requisitos**: **Gender**: Indistinct **Escolaridad**: Degree in business administration, international business, marketing or...

  • Delivery Manager

    hace 1 mes


    Desde casa, México Hunt IT A tiempo completo

    **Delivery Manager Cloud Google -GCP-** **Requisitos**: - Experiência sólida en coordinación y manejo de proyectos nube GCP - Ejecución y liderazgo de proyectos - Inglés avanzado - Documentación de proyectos - Coordinación de costos y entregas del proyecto **Ofrecemos**: - contrato por tiempo indeterminado - Prestaciones de ley - Sueldo 110-120 k...


  • Desde casa, México Salesforce A tiempo completo

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Desde casa, México 1 Customer Service A tiempo completo

    **ONBOARDING & ACTIVATIONS SPECIALIST** The On-Boarder is responsible for all initial contact post-sales and the coordination of delivering services to new customers. **CORE COMPETENCIES** - The On-Boarder transitions new customers from the sales team and coordinates the delivery and configuration of new services. - Answering inbound phone calls and...

  • Delivery Manager

    hace 1 mes


    Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Are you a seasoned professional with a knack for managing software development projects? Join our dynamic team at EPAM, a leading global provider of digital platform engineering and software development services. We are seeking a **Delivery Manager **with expertise in coordinating teams, planning project deliverables, and managing...


  • Desde casa, México Sophos Solutions A tiempo completo

    **¿Por qué nosotros?** Somos una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países, incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología, liderando proyectos...

  • Data Engineer

    hace 1 mes


    Desde casa, México Bhuvi IT Solutions A tiempo completo

    Responsibilities: Build and maintain ETL pipelines utilizing Python that connect 1st and 3rd party data Work with Cloud Computing Platforms (GCP/AWS), Luigi, Kafka and other open-source technologies Conduct data modeling, schema design, and SQL development Ingest and aggregate data from both internal and external data sources to build our world class...


  • Desde casa, México Momentive A tiempo completo

    Position Title: Sub-Regional Customer Service Manager Position Summary: Supports and applies Momentive Strategy & Policies - Supply Chain; Business and Customer Service related. Acting as the extended arm of the Regional Customer Service Leader, managing the sub-regional team as directed. Leads, supports & develops the operational customer service...


  • Desde casa, México Konstant Kreative A tiempo completo

    Our team is growing and we are looking for a highly motivated and skilled Client Success Supervisor to join us. As a Client Success Supervisor, you will work under the direction of the Director of Operations and Founders to facilitate creative performance, provide leadership and management to creative team staff, contribute to the administration of service...

  • Sfdc Administrator

    hace 4 semanas


    Desde casa, México Fast Dolphin A tiempo completo

    **Location**: 100% Remote **Start Date**: As soon as possible. **Length**: +6 month project. **Responsibilities**:- Analyze, configure and maintain Salesforce security (Org Wide Defaults, CRUD, FLS, Sharing rules, Profiles, Permissions Sets and Permission Set groups, SSO, Connected Apps etc. - Experience with Reporting and dashboards - Experience with...

  • Managed Services Analyst

    hace 4 semanas


    Desde casa, México Syscon Justice System A tiempo completo

    **WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...

  • Lead Software Engineer

    hace 4 semanas


    Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...

  • Software Engineer

    hace 1 mes


    Desde casa, México Integon Service Co. A tiempo completo

    Our Company Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio...

  • Software Developer I

    hace 4 semanas


    Desde casa, México Integon Service Co. A tiempo completo

    **ABOUT US** Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 900 employees, we continue to grow our portfolio...

  • Customer Pm

    hace 4 semanas


    Desde casa, México Glow Networks A tiempo completo

    **JOB DESCRIPTION** **Position**:Customer Project Manager for Core and Business Applications** **Work Location**: Mexico - REMOTE (Must work in USA Time Zones) **No. of Positions: 1** Maximum Submissions per Supplier - 5 **Skill Sets and Requirements**: **Duration: 12 Months, Extendable based on Nokia Requirement** **Description**: Hands on and...


  • Desde casa, México DEPROC CONSULTORIA EN PROCESOS Y COACHING A tiempo completo

    **Descripción**: - Trabajar estrechamente con el equipo del proyecto para ejecutar historias de usuario técnicas y configuración de aplicaciones según lo definido por el propietario del producto. - Trabajar estrechamente con el analista de negocios para traducir los requisitos del cliente en funcionalidad configurada. - Trabajar estrechamente con QA...


  • Desde casa, México 1840 & Company A tiempo completo

    We are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST;...


  • Desde casa, México 1840 & Company A tiempo completo

    We are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST;...