Customer Service Agent

hace 5 meses

Tlahuac, México City Unscripted A tiempo completo

**Customer Service Agent for City Unscripted**

**Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)

**Exciting Job Opportunity: Become Our Remote Customer Service Agent**

Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who embodies motivation, reliability, sharpness, initiative, problem-solving skills, and quick thinking. As a valued member of our dynamic and fast-expanding travel company, you will work closely with our Customer Service Team Leader and team members worldwide to enhance our customer service efforts.

**Responsibilities**:

- Responding to guest queries/questions and updating bookings as needed.
- Handling sales inquiries
- Engaging with guests via calls, live chat, and WhatsApp to ensure timely and effective communication.
- Providing guidance to guests regarding booking changes, including cancellations and refunds.
- Effectively addressing and resolving complaints, striving for positive outcomes.
- Monitoring and reporting on customer satisfaction metrics.

**Requirements**:

- Proficient English speaker with excellent written and verbal communication skills
- Previous experience in customer service, preferably within the travel industry
- Ambitious and eager to grow professionally as the business expands
- Strong team player with an unwavering commitment to collective success.
- Ability to deliver work with a focus on timeliness and quality
- Skilled in multitasking and managing multiple tasks concurrently
- Thrives in high-pressure situations
- Proficient in handling and resolving customer complaints
- Possesses strong attention to detail and accuracy

This position offers the flexibility of remote work, allowing you to operate from a home office or a location of your choice. You’re responsible for having a PC / Laptop and a good internet connection.

**About City Unscripted**:
City Unscripted is a travel company that offers unique and personalized experiences for travelers looking to explore cities beyond the typical tourist traps. With over 1400 diverse hosts from all walks of life, we ensure that each guest is matched with the perfect host who shares their interests. We are passionate about creating unforgettable memories and bringing the joy of authentic travel to every guest.
- Note: Additional details regarding work schedules, team dynamics, and specific tools or systems will be provided during onboarding and training._

**Salary**: $80.00 - $84.00 per hour

Expected hours: 30 - 40 per week

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English (required)

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