Fraud Operation Sr. Representative

hace 3 semanas

Monterrey, México GM Financial A tiempo completo

Overview:
The **Fraud Operations Sr. Representative** is responsible of all the processes related to Fraud controls, Early Charge Offs (ECO’s) monthly review and detection of opportunity areas in the fraud policies and strategies implemented in the Operational Processes.

This role requires data and information analysis to identify fraud patterns, concentrations, and constant communication with the stakeholders to report irregularities or findings.

**Location: Monterrey, N.L.**

**Responsibilities**:

- Implement routines for monitoring and measuring warning alerts of fraud detected in the dealer, region, analyst, and other relevant segmentation.
- Responsible for the fraud escalations and suspicious cases escalated by the consumer credit operational teams.
- Ensure continuous update of verification policies and procedures.
- Responsible of Fraud Watch process and red flag tools.
- Early Charge Offs (ECO’s) monthly review, detection of opportunity areas in the fraud controls and strategies implemented in the Operational Processes.
- Strategic and tactical fraud control implementations.
- Communication to Dealers regarding Fraud and preventions.
- Fraud Awareness trainings to Dealers and internal teams.
- Follow up on actions and improvement plans defined for fraud prevention.

Qualifications:

- Bachelor’s degree in accounting, administration, economics, or similar.
- **Advanced English** - able to establish business conversations.
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge)
- Teamwork and collaboration.
- Ability to embrace change and to adapt to organizational challenges.
- Strong interpersonal, verbal and written skills.
- Organizational and time management skills.
- Data management and reporting.
- Analytical and problem solving ability.
- Understanding of retail credit process (desirable).
- Strong organizational and time management skills.
- Analytical and problem solving ability - Use of data.
- Ability to work under pressure.

LI-ED1

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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