Customer Success Manager, Amazon Business
hace 7 meses
5+ years experience in implementation/project management roles for enterprise organizations
- BA/BS Degree or certificate of completion of studies required
- Must speak and write Spanish and English fluently
- Experience providing technology project leadership to Enterprise+ customers
- Understanding of the Procure-to-Pay cycle
Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Key job responsibilities
The Customer Success Manager (CSM) is the focal point for multiple, concurrent implementation projects that vary in size and scope. The CSM is accountable for the following aspects of each project:
- Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
- Define requirements and scope program for utilizing AB solutions
- Oversee program execution including personnel assignment, project scheduling, and timely delivery
- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
- Assess program risks, anticipate challenges, and provide escalation management when necessary
- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
- Meet or exceed targets for customer and/or feature spend adoption
- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
- Demonstrate a high bar for executive presence
Mexico City, DIF, MEX
- Deep knowledge of procurement and source-to-pay processes and solutions and how they are implemented in ERP systems
- Experience in planning and executing project delivery, working backwards from desired technical and functional outcomes and customer launch timelines
- Consulting background
- Experience with change management
-
Customer Success Manager
hace 1 semana
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Account Manager
hace 6 días
Ciudad de México Servicios Comerciales Amazon M A tiempo completoBachelor’s degree or certificate of completion of studies - English and Spanish written and verbal skills - 2+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles Job...
-
Account Manager
hace 3 días
Ciudad de México Servicios Comerciales Amazon M A tiempo completoBachelor’s degree or certificate of completion of studies - English and Spanish written and verbal skills - 5+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles Job...
-
Account Manager
hace 7 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store. As...
-
Account Manager
hace 7 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...
-
Business Development Manager Amazon FBA
hace 4 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoDrive growth and process improvements for Fulfillment by Amazon (FBA) in Latin America.About the RoleWe are seeking an experienced Program Manager to join our FBA business team. As a key member of our team, you will develop and drive programs that have a direct impact on sellers' and customers' experiences. This role involves owning program plans, optimizing...
-
Sales Account Manager Pprq, Amazon Advertising
hace 5 días
Ciudad de México Servicios Comerciales Amazon M A tiempo completo5+ years of experience in digital advertising and client facing roles - Experience analyzing data and best practices to assess performance drivers - Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent work experience - Work experience in digital media including display/search advertising, campaign...
-
Customer Success Manager
hace 7 meses
Ciudad de México Hootsuite A tiempo completoWe're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...
-
Customer Success Manager
hace 2 días
Ciudad de México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Customer Success Manager
hace 21 horas
Ciudad de México Remote A tiempo completo**About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...
-
Customer Success Manager
hace 3 meses
méxico RPMGlobal A tiempo completoTransforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...
-
Manager of Customer Success
hace 3 días
Ciudad de México MetaMap A tiempo completoWe’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...
-
Account Manager
hace 7 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store. As...
-
Customer Success Manager
hace 4 semanas
Ciudad de México Broadvoice A tiempo completo**POSITION**: Customer Success Manager **LOCATION**: Mexico/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the...
-
Sr. Technical Program Manager
hace 2 semanas
Ciudad de México Servicios Comerciales Amazon M A tiempo completo5+ years of technical program management experience working directly with software engineering teams - Experience managing cross-functional programs and release schedules - Experience building and evaluating system-level technical design - Experience developing and executing/delivering product and technical roadmaps Job summary Love music? Want to build...
-
Amazon | Area Manager
hace 4 semanas
estado de méxico Amazon A tiempo completoAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...
-
Business Development Manager, Marketplace
hace 7 meses
Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo1+ years of professional or military experience - Experience prospecting, qualifying, and cold-calling companies Specifically, you will be responsible for identifying and building relationships with key influencers and decision-makers within the executive teams of prospective accounts, identify decision takers, along with internal stakeholders and...
-
Customer Success Manager
hace 3 semanas
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Manager, Customer Success
hace 2 meses
Ciudad de México, CDMX Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...