Customer Success Manager, Amazon Business

hace 7 meses


Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

5+ years experience in implementation/project management roles for enterprise organizations
- BA/BS Degree or certificate of completion of studies required
- Must speak and write Spanish and English fluently
- Experience providing technology project leadership to Enterprise+ customers
- Understanding of the Procure-to-Pay cycle

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Key job responsibilities
The Customer Success Manager (CSM) is the focal point for multiple, concurrent implementation projects that vary in size and scope. The CSM is accountable for the following aspects of each project:

- Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
- Define requirements and scope program for utilizing AB solutions
- Oversee program execution including personnel assignment, project scheduling, and timely delivery
- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
- Assess program risks, anticipate challenges, and provide escalation management when necessary
- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
- Meet or exceed targets for customer and/or feature spend adoption
- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
- Demonstrate a high bar for executive presence

Mexico City, DIF, MEX
- Deep knowledge of procurement and source-to-pay processes and solutions and how they are implemented in ERP systems
- Experience in planning and executing project delivery, working backwards from desired technical and functional outcomes and customer launch timelines
- Consulting background
- Experience with change management


  • Customer Success Manager

    hace 1 semana


    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Account Manager

    hace 6 días


    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Bachelor’s degree or certificate of completion of studies - English and Spanish written and verbal skills - 2+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles Job...

  • Account Manager

    hace 3 días


    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Bachelor’s degree or certificate of completion of studies - English and Spanish written and verbal skills - 5+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles Job...

  • Account Manager

    hace 7 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store. As...

  • Account Manager

    hace 7 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Drive growth and process improvements for Fulfillment by Amazon (FBA) in Latin America.About the RoleWe are seeking an experienced Program Manager to join our FBA business team. As a key member of our team, you will develop and drive programs that have a direct impact on sellers' and customers' experiences. This role involves owning program plans, optimizing...


  • Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    5+ years of experience in digital advertising and client facing roles - Experience analyzing data and best practices to assess performance drivers - Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent work experience - Work experience in digital media including display/search advertising, campaign...


  • Ciudad de México Hootsuite A tiempo completo

    We're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...


  • Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    hace 21 horas


    Ciudad de México Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...


  • méxico RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Ciudad de México MetaMap A tiempo completo

    We’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...

  • Account Manager

    hace 7 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store. As...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Broadvoice A tiempo completo

    **POSITION**: Customer Success Manager **LOCATION**: Mexico/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the...


  • Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    5+ years of technical program management experience working directly with software engineering teams - Experience managing cross-functional programs and release schedules - Experience building and evaluating system-level technical design - Experience developing and executing/delivering product and technical roadmaps Job summary Love music? Want to build...

  • Amazon | Area Manager

    hace 4 semanas


    estado de méxico Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...


  • Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    1+ years of professional or military experience - Experience prospecting, qualifying, and cold-calling companies Specifically, you will be responsible for identifying and building relationships with key influencers and decision-makers within the executive teams of prospective accounts, identify decision takers, along with internal stakeholders and...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México Construction Clerk A tiempo completo

    **Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...