Customer Success Manager

hace 2 meses

méxico RPMGlobal A tiempo completo

Transforming the Future with the Convergence of Simulation and Data

Customer Success Manager (Data Analytics)

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

Job Summary:

We are currently looking for a Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair’s data analytics software portfolio which includes: RapidMiner (AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team.

This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.

What You Will Do:

  • Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
  • Become the customer’s advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
  • Provide support to our customers by sharing various enablement and support resources available for them.
  • Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
  • Assist with capturing client insights/use cases for deeper customer relationships.
  • Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
  • Learn and apply customer success techniques and client engagement development practices.
  • Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
  • Present a “can-do” attitude, willing to jump in and help where needed.

What You Will Need:

Basics:

  • Bachelor’s or Master’s degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred. Currently enrolled students in a graduate degree will be considered as well.
  • Confident self-starter who can work well with minimum supervision and strong attention to detail.
  • Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
  • Demonstrated ability to simultaneously manage multiple competing tasks and demands.
  • Strong interpersonal and collaboration skills; position works closely with multiple stakeholders.
  • Must be able to interact and communicate effectively with individuals at all levels of the organization.
  • Excellent written and verbal communication skills, including presentation skills.
  • Strong organizational and planning skills.
  • Detail-oriented with excellent follow-up and time management skills.
  • A problem-solver—quick to figure solutions, make things happen and think progressively.
  • Adept at handling multiple projects simultaneously to meet tight deadlines.
  • A listener who is customer-oriented and attentive to partners’ needs.
  • High energy, enthusiasm, and passion for business.
  • Experience with Salesforce and HubSpot preferred, but not necessary.
  • Must be proficient in Microsoft Office suite of products.
  • Willing to travel (

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