Guest Relations Executive
hace 6 meses
RESPONSIBILITIES:
- Answer and provide assistance to emergency phone calls;
- Resolve all issues happening on the ground;
- Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service;
- Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;
- Daily follow-up with the clients;
- Ensure that all suppliers meet Perfetto Traveler's standards;
- Design and oversee Perfetto's Welcome/Farewell procedures and extend those to the clients;
- Contact the clients upon arrival and prior to departure;
- Follow up with the clients, Operations Department, and CEO in the event of an emergency.
JOB REQUIREMENTS:
- At least 1-year work experience in the customer service, particularly in the high-end travel industry;
- Full professional proficiency in English and Italian;
- Meticulous attention to details;
- Understanding of the needs of a very sophisticated, affluent, upscale clientele;
- Professional, proactive, resourceful, positive, team-oriented attitude;
- Ability and willingness to take direction as well as be self-motivated and work independently;
- Computer literate, knowledge of MS Office.
- Experience as a concierge is a plus
KEY RESULTS:
- Increase clients' satisfaction of the services provided by Perfetto Traveler;
- Successfully solve any issues happening on the ground to the clients' satisfaction;
- Reduce the number of refunds requests.
- **Please submit your CV and cover letter in English. Submissions in other languages will not be considered.**_
**Salary**: From $15,000.00 per month
Work Location: Remote
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