Cfpb /aml Compliance Program Coordinator

hace 6 meses

Tijuana, México SmallWorld FS A tiempo completo

Here at **SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.

Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.

SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.

Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?

Then join us Let's make this big world into** SmallWorld.**

**CFPB /AML Compliance Program Coordinator**

Location: Tijuana, B.C

Modality: hybrid

The coordination of regulatory consumer protection obligations mandated by the Consumer Financial Protection Bureau (CFPB), which includes the Electronic Fund Transfer Act (EFTA), as well as Regulations E and UDAAP will be overseen by the Consumer Protection Program Coordinator as part of the Compliance Department's responsibilities.

Job Overview

The CFPB consumer protection coordinator will oversee the company's compliance with the Consumer Financial Protection Bureau (CFPB) regulations, Anti-Money Laundering (AML) requirements and consumer protection in light of regulation E, and other applicable regulations. The role will include
leading the consumer protection function, AML policies, and directing compliance-related projects. This position will report directly to the CCO and work collaboratively with various stakeholders including the America's monitoring and consumer protection manager to ensure effective and efficient compliance
operations.

Key Responsibilities:

- Act as the primary liaison for all CFPB and consumer protection-related matters, ensuring seamless communication and coordination across all departments.
- Develop and enforce compliance policies and procedures to maintain adherence to CFPB regulations and protect consumer interests.
- Spearhead the creation and execution of a dynamic consumer protection program. This includes overseeing complaint management systems, conducting fair lending and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) risk assessments, and ensuring privacy regulations are met.
- Monitor regulatory developments closely, updating company policies and marketing materials to align with current standards.
- Organizing regular follow-up sessions to ensure ongoing compliance and address any issues promptly.
- Collaborate with the CCO, legal counsel, and other stakeholders to foster a culture of compliance and consumer protection within the organization.
- Design and deliver comprehensive CFPB compliance training to staff, enhancing company-wide understanding and commitment to regulatory compliance and consumer protection.

**Duties**:

- Stay abreast of legal and regulatory changes affecting consumer finance and implement necessary updates to ensure our services remain fair and responsible.
- Manage a centralized repository of official documents, ensuring easy access and compliance with CFPB records management guidelines.
- Oversee the lifecycle of consumer complaints, from review and verification to resolution, ensuring accuracy and timeliness in all processes.
- Coordinate document review and approval processes, liaising with relevant offices to ensure compliance with formal requirements.
- Collaborate with other departments to direct compliance issues through the appropriate channels for investigation and resolution.
- Respond to alleged violations of rules, formal complaints regulations, policies, and procedures by recommending the initiation of investigative procedures.
- Lead and manage compliance-related projects, ensuring deliverables are completed on time and within budget.
- Plan and implement projects, defining project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Track project milestones and deliverables, managing and mitigating project risks as necessary.
- Communicate project expectations to team members and stakeholders, and liaise with project stakeholders on an ongoing basis.
- Case management system coordinator (Error & complaints management)

**Requirements and Skills**:

- Able to work in a fast paced environment.
- Excellent verbal and written communication skills, to communicate with any applicable stakeholder.
- Relevant consumer protection experience and/or suitable qualification.
- Strong knowledge of consumer protection regulations, including Regulation E, Electronic Funds Transfer Act, and UDAAP.
- Knowledge of International Consumer Protection and Privacy Regulation (GLBA).

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