Service Delivery Manager

hace 2 semanas

Ciudad de México Engage ESM A tiempo completo

**Publication Date**:Mar 17, 2023**Ref. No**:470269**Location**:Mexico City, Mexico city, MX, 06600**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.- SERVICE DELIVERY MANAGER- Cyber Security Team is looking for a Service Delivery Manager to support existing as well as new accounts.-
- Establish a solid working relationship with all levels of customer management, especially senior management up to CIO level
- Have regular face-to-face meetings with customers to ensure there is always a common understanding on priorities, way forward, issues to be resolved, risks, and financials
- Establish structured account development plans
- Take over financial responsibility of accounts including financial monitoring, SLA steering, risk management and monthly billing
- Establish and own regular reporting, especially QBRs
- Work with the account team on contract renewals
- Drive additional business
- Participate in the development of new customer proposals
- Conduct regular deep dives into service quality
- Develop and drive improvement initiatives
- New customer transition:
- Develop customer and service specific transition plan
- Develop cost model and perform respective cost controlling
- Define customer obligations necessary to successfully implement new security services
- Own and manage transition projects Qualifications:

- BS/MS degree in Computer Science, Information Systems, Analytics or related majors
- Bachelor's degree and minimum 8 years of experience in Information Security and/or Cyber Security space.
- Experience in defining transition project strategies, detailed planning and cost models
- Hands-on experience of managing at least three significant size new customer onboarding projects
- Strong, proven experience in financial account management and risk management
- Sharp problem solving, communication and analytical skills.
- Very good communications skills and ability to handle and resolve conflict situations
- CISSP Preferred but not mandatory
- Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.- Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.**Choose your future. Choose Atos.

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