Customer Success Analyst

hace 3 semanas

Ciudad de México TigerConnect A tiempo completo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
- As a Customer Success Analyst, you will work closely with our Customer Success Group by analyzing data and providing actionable insights to ensure we maximize the growth potential of our customers, drive new opportunities, and identify any potential churn risk. You will help with the translation of data into actionable insights and dashboards to manage the business. This role requires a combination of excellent communication skills, an understanding of customer data, the ability to work independently but also collaborate effectively, and a deep data drive, analytical, and critical thinking mindset.

What You’ll Be Doing:
- Translate data into metrics, dashboards and reporting packages with analytical summariers. Converting compled data and findings into understandable tables, graphs and reports; gather information from various sources and interpret patterns and trends in data-
- Define data requirements and identify both existing and new data sources and methodologies-
- Assist in data clean up and data integrity strategies development to ensure confidence in our data; Troubleshoot data issues and execute fixes to bad data-
- Monitor and report on metrics and KPIs, conducting trend analysis to make recommendations on new KPIs and goals-
- Manage administrative duties for customer data and any business intelligence software-
- Champion initiatives aimed at improving Data Analytics processes that unlock solutions and drive growth-
- Prepares ad-hoc reports and queries to support assigned business initiativesWhat You Bring:
- Bachelor’s degree in a relevant field or 3+ years of similar or related experience in information analytics-
- Experience with SFDC or other customer CRM software required-
- Advanced Excel / Google Sheets skills required-
- Strong analytical and critical thinking skills-
- Work well under pressure, show a sense of urgency, remain flexible, and both effectively and quickly adjust to shifting priorities and conditions-
- Strong interpersonal skills to work collaboratively with other departments to accomplish strategic goals, complete special projects, and maintain positive working relationships-
- Detail-oriented and able to efficiently prioritize tasks-
- Self-motivated and able to work independently, while also collaborating effectively with internal teams- Perks & Benefits We Offer:
- Our hybrid teams bring together top talent from Mexico, the US, and around the globe-
- Work from prime office spaces in the Reforma area of Mexico City-
- Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family-
- Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities-
- Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance-
- With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop-
- Enjoy our flexible time off policy with no limit on the number of days off-
- Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the

Best Places to Work

in Los Angeles (2022), as well as on the list of

Best Paying Companies

(2022) with the

Best Perks & Benefits

(2022). We were also honored to be named to Inc. 5000’s list of

Fastest Growing Companies

.

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