Customer Service Representative

hace 1 mes


Monterrey, Nuevo León, México CPKC A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at CPKC. This role is ideal for an individual with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

About the Role

As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to rail operations. You will work closely with internal stakeholders to ensure seamless communication and efficient resolution of customer concerns.

The ideal candidate will have a bachelor's degree in a related field and a minimum of two years of relevant experience. They will possess excellent verbal and written communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or other channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to identify and implement process improvements
  • Maintain accurate records and reports of customer interactions
What We Offer
  • A competitive salary of $65,000 - $85,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
Why Work with Us

At CPKC, we value our employees' contributions and offer a dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service and making a positive impact in the rail industry.



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