Customer Support Representative

hace 5 meses

Guadalajara, México Helpware A tiempo completo

**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**Position Overview**:
**As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.**:
**Primary Responsibilities**:

- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Maintain Service contracts by scheduling service appointments with customers.
- Schedule and coordinate all service/emergency calls as calls are received.
- Respond to all messages left overnight.
- Maintain service contracts by scheduling service appointments with customer.
- Schedule and coordinate all service/emergency calls.
- Respond to all messages left overnight.
- Other duties as assigned.

**Qualifications**:

- 6 plus months of experience in customer service related field.
- Microsoft Office skills
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Accuracy - Ability to perform work accurately and thoroughly.

  • Customer Support Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    **Job Title:** Customer Support Representative****Job Summary:** We're seeking a skilled Customer Support Representative to join our fast-growing support team at Salesloft. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and providing timely support to our customers.**Key...

  • Customer Support Representative

    hace 2 días

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Unlock Your Potential as a Customer Support Representative at SalesloftWe're on the hunt for a talented Customer Support Representative to join our dynamic team at Salesloft. As a key member of our fast-growing and high-performing customer support team, you will be instrumental in delivering world-class support to our customers.About UsSalesloft is a leading...

  • Customer Support Representative

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    **Customer Support Representative** **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding...

  • Customer Support Representative

    hace 1 mes

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job OverviewAs a...

  • Customer Support Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company that provides exceptional Customer Experience & Operational Support for modern companies. Our mission is to deliver best-in-class value-adding services by leveraging empowered teams, innovative solutions, and technologies.We are currently looking for a skilled Customer Support Representative to join our...

  • Bilingual Customer Support Representative

    hace 4 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Us**We're a company that puts people first. We believe that by prioritizing our employees' satisfaction, we can deliver exceptional service to our clients. Our mission is to provide a better kind of outsourcing, centered around people.**Job Summary**We're seeking a highly skilled Bilingual Customer Support Representative to join our team. As a key...

  • Customer Support Representative

    hace 4 meses

    Guadalajara, México Helpware A tiempo completo

    Customer Support Representative  About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing...

  • Technical Support Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be the initial point of contact for customer support issues, responsible for support cases through their entire life-cycle, and log and track issues in our support ticketing system.Key Responsibilities:Provide top-notch...

  • Reliable Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Grupo Cuprum A tiempo completo

    Customer Service RepresentativeWe are seeking a skilled customer service representative to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.The customer service representative will be responsible for:Responding to customer inquiries in a timely and professional...

  • Customer Experience Representative

    hace 5 horas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

  • Customer Service Representative

    hace 5 meses

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Customer Support Representative

    hace 3 meses

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Bilingual Customer Support Representative

    hace 4 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a company that puts people ahead of profits. We believe that employee satisfaction is key to delivering high-quality service to our clients. Our mission is to provide excellent service to our customers and the independent stylists who represent our product.Job SummaryWe're looking for a Bilingual Customer Support Representative to join...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Helpware**:We are a technology-driven company with offices worldwide, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Our Team is...

  • Customer Experience Support Specialist

    hace 5 horas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the PositionHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience & Operational Support for modern companies.We're looking for experienced professionals to join our Helpware team as Customer Service Representatives.

  • Customer Service Representative

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    Customer Support Representative – Chat/Email About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services...

  • Customer Service Representative

    hace 5 meses

    Guadalajara, México Wexpand A tiempo completo

    **Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...

  • Logistics Support Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Coyote Logistics A tiempo completo

    Coyote Logistics is a global leader in third-party logistics, dedicated to delivering exceptional service to our customers and partners. Our Inbound Dispatch Support Representatives are the backbone of our operations, providing top-notch customer support and ensuring seamless communication with drivers, dispatchers, and customers. Key...

  • Customer Service Representative

    hace 6 meses

    Guadalajara, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...

  • Customer Service Representative

    hace 1 mes

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Helpware. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely and...