Customer Support Representative

hace 3 semanas

Guadalajara, México Helpware A tiempo completo

**Customer Support Representative**

**About Us**

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.

**Position Overview**:
As a Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

**Primary Responsibilities**:

- Research information needed to answer consumer's product concerns.
- Develops and maintains a comprehensive knowledge of company services and products including package directions, promotions, and prices through training.
- Performs data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters and FDA regulations.
- Follow Corporate Drug and Medical SOP guidelines to ensure compliance with consumer complaint handling.
- Escalate cases to the internal team as needed per training
- Stay compliant by not offering medical advice or solutions as per training
- Manage priorities, working independently and withmoderate supervision
- Responsible for fulfillment work, including returns. Will not be responsible for physical shipping/
- Responsible to stay up to date with client trainings and
- Other tasks and assignments as needed

**Qualifications**:

- 2+ years customer service/call center
- Excellent people skills/customer
- Objection Handling and personal soft
- Adherence to daily/weekly/monthly KPI's to achieve
- Google and MS office
- Ability to learn
- American English accent
- Ability to handle and resolve difficult and sensitive issues with customers
- Ability to handle constructive feedback with a positive attitude (not easily offended)
- Skillful in deflecting consumer escalations
- Good inflection on phones
- Chat Experience
- Possess a strong work ethic and team player mentality.

  • Customer Support Representative

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    Customer Support Representative  About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing...

  • Customer Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Helpware A tiempo completo

    {"h1": "Customer Support Representative", "p": "At Helpware, we're looking for a skilled Customer Support Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients through various communication channels.Responsibilities:* Provide personalized and informative...

  • Customer Support Representative

    hace 1 semana

    Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    About Hrpv MexicoWe are a leading Human Resources Company providing bilingual staff for companies in the US. Our commitment to delivering high-quality customer service has earned us a reputation as a trusted partner for businesses seeking exceptional support.Job OverviewWe are seeking a fully bilingual, fluent English phone agent representative to join our...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completo

    CSSI Call Center Services International is a leading provider of near-shore call center solutions for businesses in various industries.We are committed to delivering exceptional customer experiences through our team of skilled customer service representatives.**Our Expertise:**• Financial Services: We have extensive experience partnering with U.S. contact...

  • Customer Service Representative

    hace 4 meses

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Customer Service Representative

    hace 4 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our Helpware team in Guadalajara, Mexico. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our clients through various communication channels.Key ResponsibilitiesProvide personalized and informative support to...

  • Customer Support Representative

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    About Us: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams,...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Oracle A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Oracle. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a timely and...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completo

    CSSI Call Center Services International is a leading provider of near-shore call center solutions for businesses in various industries.We are committed to delivering exceptional customer experiences through our team of skilled customer service representatives.**Our Expertise:**• Financial Services: We have extensive experience partnering with U.S. contact...

  • Customer Support Representative

    hace 4 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Plexus A tiempo completo

    Job SummaryJob Title: Customer Service RepresentativeCompany: PlexusJob Type: Full-timeJob Description:Role Purpose: As a Customer Service Representative at Plexus, you will be responsible for providing exceptional technical support to our clients, actively resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide Technical...

  • Customer Service Representative

    hace 6 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Helpware. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Helpware Inc. A tiempo completo

    **Job Summary**Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern companies. We are seeking an experienced Customer Service Representative to join our team.**Job Overview**As a Customer Service Representative, you will be responsible for addressing customer inquiries in a personalized, friendly,...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Plexus A tiempo completo

    Job SummaryJob Title: Customer Service RepresentativeCompany: PlexusJob Description:Role Purpose: As a Customer Service Representative at Plexus, you will play a critical role in providing exceptional technical support to our clients. Your primary objective will be to actively resolve client issues directly, ensuring timely and effective resolution.Key...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Oracle A tiempo completo

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication skills, be fluent in English, and have experience in a fast-paced customer support environment.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerUtilize customer...

  • Customer Support Associate

    hace 1 semana

    Guadalajara, Jalisco, México TeamViewer A tiempo completo

    Customer Support RepresentativeTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind. As a Customer Support Representative, you will play a critical role in ensuring the successful delivery of services to our clients.Key ResponsibilitiesProvide...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Vishay A tiempo completo

    Job SummaryVishay is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and perform customer service-related operations, including customer inquiries, complaints, and...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Digital Risk, Llc. A tiempo completo

    About the RoleMphasis is a global technology services company that helps enterprises transform their businesses. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to process customer purchase orders and provide timely follow-up support. You will also be...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    Customer Support Representative – Chat/Email About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Fedex Express Lac A tiempo completo

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As an On-Site Support Specialist, you will be responsible for providing exceptional customer service and support to our clients in the Latin America and Caribbean region.Key Responsibilities:Provide on-site customer support by...