Customer Support Representative: Global Music Streaming Expert

hace 2 meses


Guadalajara, Jalisco, México Helpware A tiempo completo

About Us:

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies across the globe. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners.

Job Summary:

We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for identifying customer issues and collaborating with the team to find practical solutions.

Responsibilities:

Key Responsibilities

  • Taking ownership of customer cases, ensuring end-to-end resolution
  • Providing service to our client's global customer base in multiple languages
  • Working collaboratively with the team
  • Attending regular meetings with team members and managers

Requirements:

We are looking for an individual who possesses excellent verbal and written communication skills, adaptability, empathy, and a passion for helping others. Proficiency in Spanish and English is required, while knowledge of mobile and digital technology is preferred.

Salary:

The estimated annual salary for this position is $55,000-$65,000, depending on experience.



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