Music Streaming Customer Support Representative

hace 3 días


Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

Overview

Helpware is a technology-driven company with offices worldwide, providing exceptional customer experience and operational support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging empowered teams, innovative solutions, and technologies.

Job Description

We are seeking a highly skilled Customer Support Agent to join our team. As a representative, you will be responsible for providing top-notch customer service through email and live chat channels, addressing a variety of customer inquiries in a personalized, friendly, and informative manner.

Responsibilities:
  • Provide exceptional customer service worldwide through email and live chat channels.
  • Identify customer issues and collaborate with the team to find practical solutions.
  • Take ownership of customer cases, ensuring end-to-end resolution.
  • Provide service to our client's global customer base in multiple languages.
Requirements:

To succeed in this role, you must have excellent verbal and written communication skills, ability to thrive in a fast-paced environment, and adapt quickly to changes. You should also possess empathy, genuine care for customers' needs, and a passion for helping others. Impeccable written and spoken English, along with proficiency in Spanish, are required.

Compensation and Benefits:

The estimated annual salary for this position is $35,000-$50,000 based on location and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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