Service Manager

hace 3 semanas


Desde casa, México Xideral A tiempo completo

XIDERAL es una empresa con más de 20 años enfocada al mercado digital, Tecnologías de la Información y comunicación, actualmente nos encontramos en búsqueda de un Service Manager

**Requisitos**:

- 4 años de experiência en el puesto
- Inglés intermedio hablado
- ITIL
- Gestionando procesos de entrega de servicios como la gestión de incidentes;
- Gestión de problemas
- Gestión de solicitudes
- Gestión de cambios
- Gestión de níveles de servicio
- Gestión de configuración
- Gestionar los SLAs y KPIs
- Mejora de procesos

Actividades:

- Este rol implica supervisar, facilitar y administrar el soporte de servicio basado en ITIL y la gestión de cuentas.
- Coordinará recursos, gestionarán clientes, resolverán disputas y problemas técnicos, y se comunicarán en varios níveles durante los compromisos de servicio, desde táctico hasta estratégico.

Ofrecemos:

- Trabajo de forma remota
- Sueldo nominal de $45,000
- Prestaciones de ley y superiores

Tipo de puesto: Tiempo completo

Salario: $45,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa

Pregunta(s) de postulación:

- ¿Cuál es tu nível de inglés?

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- ITIL: 4 años (Obligatorio)
- estión de níveles de servicio: 4 años (Obligatorio)
- Gestión de SLAs y KPIs: 4 años (Obligatorio)

Lugar de trabajo: Empleo remoto



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