Service Delivery Manager

hace 2 semanas


Desde casa, México FACTUMEX A tiempo completo

Empresa Global de Servicios de Cybersecurity, Comunicaciones y desarrollo de Software. Estamos presentes en Madrid, Londres y Ciudad de México, trabajamos también en proyectos internacionales en Latinoamérica y Europa.

**Escolaridad**: TSU, Ingeniería o Lic. En Tecnologías de la Información o a fin.

**Experiência**
- Experiência de 3 años desempeñando un rol similar en un entorno de desarrollo de software tecnológico
- Administración de servicios de tecnologías de información
- Asegurar esquemas de calidad que asegure la calidad de los entregables.
- **Actividades**_
- Dar cumplimiento del contrato establecido con el cliente asegurando el cumplimiento de los SLA's y KPI convenidos en el contrato
- Responsable de atención de las necesidades del cliente coordinando al equipo de trabajo asignado
- Realizar planes de trabajo sobre las actividades programadas en conjunto con el equipo técnico
- Gestionar y coordinar los recursos internos y del cliente que se encuentran dentro del contrato con cada cliente asignado.

**Conocimientos.**
- Service Desk, Service Manager, Service Delivery Manager, Technical Account Manager.
- ITIL v4 Foundation
- Conocimientos específicos:

- Administración de servicios de TI,
- Gestión de soporte técnico,
- Gestión de mesa de servicios,
- Metodologías Agiles, PMI

**Ofrecemos.**
- Modalidad Remoto, importante vivir al interior de la República Mexicana
- Prestaciones de Ley, SGMM, SV, etc.
- Membresía de descuentos en + 2000 establecimientos comerciales de prestigio
- Entre otros más beneficios

Envía tu CV al correo con pretensiones económicas o programa entrevista únicamente vía WhatsApp al 5 6 3 0 4 0 6 2 2 5

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $35,000.00 - $45,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida

Pregunta(s) de postulación:

- ¿Tiempo de experiência como Service Delivery Manager?
- ¿Tiempo de experiência en Metodologías Agiles y PMI? Especifica cuales
- Experiência con: Service Desk, Service Manager, Service Delivery Manager, Technical Account Manager? Especifica

Lugar de trabajo: Empleo remoto



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