Bilingual Customer Service Agent

hace 2 semanas

Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
We are looking for an **Bilingual Customer Service Agent** to use best practices in customer success processes, optimize customer experiences and grow the mission impact of our client's organization. Customer satisfaction, troubleshooting and data analysis are guiding principles in this work to promote our client's certified products.

**What awaits you in this role**:

- Respond to general inquiries from producers, companies, organizations and individuals wishing to source and/or promote products with crops from farms with our client's certification.
- Have professional interactions with companies in the different sectors and walk them through the our client's customer journey, providing them with information on how to register in the program, the implementation of farm or supply chain requirements including traceability, use of the certification seal, licensing and mutual recognition where applicable.
- Provide information and technical support to producers, companies and other stakeholders on the implementation procedures of certification.
- Assist in delivering training and webinars to different users in matters such as our client's registration, traceability and trademark approval systems.
- Troubleshoot clients as they navigate through our client's certification, traceability and trademark systems.
- Support team goals and projects in coordination with others in local, regional or global teams as needed
- Share inputs and feedback about Customer Success processes to support continuous improvement activities
- Other duties as assigned.

**What we are looking for**:

- Command of English at a C1 level
- Bachelor's degree preferred, ideally in sustainable marketing, communications or business.
- Minimum 2 years of relevant experience in administrative, customer service, tech support or communication roles in a professional office environment.
- Understanding and experience of sustainability and certification programs is highly desired
- Strong writing and verbal communication skills in English and Spanish
- Interpersonal abilities and openness to interact with other cultures with tact and diplomacy.
- Positive attitude, with strong organizational and time management skills.
- High attention to detail, analytical and strong customer orientation.
- Ability to interpret and explain guidelines and requirements to others.
- Comfortable with the use of Teams, Zoom or other online communication tools.

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**
Our client is an international non-profit organization working to create a better future for people and nature through business, agriculture, and forests.

**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.

AVISO DE PRIVACIDAD

  • Customer Service Agent

    hace 7 días

    Guadalajara, México Pyramid, México A tiempo completo

    We have an excellent job opportunity in Puerta de Hierro, Guadalajara. We are looking for Customer Service Agents. **Responsibilities**: - Back office functions **Requirements**: - Advanced/bilingual English (essential) - Customer service experience - Availability to work 8 hours a day **We offer**: - Benefits above the law: - Christmas bonus 30...

  • Customer Service Agent

    hace 4 semanas

    Guadalajara, México JOB LINK MÉXICO A tiempo completo

    **CUSTOMER SERVICE AGENT** **Requisitos**: - Licenciatura administración o a fin truncada o concluida - Experiência de 3 años en atención a clientes - Experiência en Ventas Técnicas - INDISPENSABLE contar con Vehículo propio FUNCIONES: - Captar quejas y reclamaciones - Detectar áreas de oportunidad e implementación de planes de acción - Visitas...

  • Customer Experience Agent

    hace 1 mes

    Guadalajara, México Intugo Call Center A tiempo completo

    Collaborate with an American company that finances buys, and sells used cars. Maintain acceptable standards set by the department and provide an outstanding customer service level in a very professional environment. **Profile**: - High School Diploma or equivalent - Two years experience in customer service or related field - Excellent customer service...

  • Customer Service.

    hace 3 semanas

    Guadalajara, México ZF Group A tiempo completo

    Responsibilities 1. Research and respond to customer requests for quote, part availability, order status, and related requests at regular intervals throughout the day as instructed 2. Process and confirm customer orders utilizing ERP system(s). 3. Handle customer telephone calls through contact center. 4. Issue and follow through on all day-to-day...

  • Service Desk

    hace 1 mes

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Customer Service Backoffice

    hace 7 días

    Guadalajara, México Alfa Talent A tiempo completo

    Customer service Back Office Empresa distribuidora de componentes electrónico Funciones: brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets. Horario: Lunes - Viernes 8 am a 5 pm Dirección: Anillo Periférico, Por la ITESO **Ofrecemos** $17,000 mensuales Prestaciones superiores a la ley 11 días de vacaciones al cumplir el...

  • Customer Service 2 Days Off

    hace 4 semanas

    Guadalajara, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en Guadalajara, Jalisco**: CUSTOMER SERVICE | 2 DAYS OFF GRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTE OFRECEMOS: COMEDOR SERVICIO DE CAFÉ Y BEBIDAS FRÍAS (1 CAFÉ GRATIS AL DÍA) SERVICIO MÉDICO Y PSICÓLOGO CAJERO ATM CULTURE CHAMPION ACTIVITIES ÁREA DE...

  • Loan Servicing Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Position Summary** We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts. **Pay Information** Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 -...

  • Loan Servicing Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Position Summary** We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts. **Pay Information** Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 -...

  • Bilingual Receptionist/operator

    hace 4 semanas

    Guadalajara, México Latorre Insurance A tiempo completo

    **About us** Latorre Insurance, a leading North Carolina, USA based full-service insurance brokerage with a dynamic, team oriented and collaborative culture. - Handle and transfer inbound calls. - General office duties as assigned. - Update customer information as needed - Assist with policy payments as needed. Qualification & Education: - Advanced Excel...

  • Hotel Reservations Agent

    hace 1 mes

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Hotel Reservation Agent Bilingual (English & Spanish)** **Position Summary** **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions. - Provide World Class...

  • Hotel Reservations Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Hotel Reservation Agent Bilingual (English & Spanish)** **Position Summary** **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions. - Provide World Class...

  • Hotel Reservations Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Hotel Reservation Agent Bilingual (English & Spanish)** **Position Summary** **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions. - Provide World Class...

  • Bilingual Intake Specialist

    hace 4 semanas

    Guadalajara, México HRPV Mexico A tiempo completo

    We are currently looking for**:Bilingual Intake Specialist.** **This position is ON-SITE.** **Role Description** This is a full-time on-site role for an **Bilingual Intake Specialist** located in Guadalajara, JAL. The Intake Specialist will be responsible for providing excellent customer service, handling client intake, and obtaining necessary client...

  • Customer Service

    hace 1 mes

    Guadalajara, México RICOLINO A tiempo completo

    **Ricolino** está en búsqueda de tu talento **Ubicación**: **Arrayanes, Guadalajara** **Experiência en logística y almacén** **Customer Service** - Seguimiento a clientes - Llamadas para la atención a clientes - Coordinación de transporte Habilidades Requeridas: - Análisis de información - Habilidad para relacionarse - Comunicación afectiva -...

  • Customer Service

    hace 7 días

    Guadalajara, México DLC corporativo A tiempo completo

    **Vacante para la empresa DLC corporativo en Mexicaltzingo - Guadalajara, Jalisco**: **Empresa dedicada a la fabricación de corchos y tapones de madera **Solicita**: **Customer Service** **Requisitos**: Escolaridad: Licenciatura trunca. Experiência de un año en atención al cliente. Normas ISO 9000. Creatividad e innovación en la resolución de...

  • Customer Service Orde Status Coordinator

    hace 1 mes

    Guadalajara, México Siemens Mobility A tiempo completo

    **Job Description**: **Job ID**: - 373611**Company**: - Siemens, S.A. de C.V.**Organization**: - Smart Infrastructure**Job Family**: - Manufacturing**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent- Change the future with us!We are looking for...

  • (English & Spanish) Bilingual Customer Support

    hace 4 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Customer Service Associate

    hace 4 semanas

    Guadalajara, México AZKA IT Consulting A tiempo completo

    Customer Service Associate En Azka IT Consulting estamos en busca de tu talento para integrarte a una Empresa Multinacional de Consultoría y Servicios de Tecnologías de la Información. Requerimientos: - Inglés Avanzado Conversacional Indispensable - Mínimo un año de experiência en Customer Support/Service. - Conocimiento práctico de...

  • Customer Service

    hace 3 semanas

    Guadalajara, México RH Hunting A tiempo completo

    **Se solicita: CUSTOMER SERVICE** **Zona a laborar**:Guadalajara** **Requisitos**: - Preparatoria. - Experiência de 3 años en atención a clientes o representante de servicio de atención a clientes - Gusto por ventas. - Manejo de CRM. **Funciones**: - Atender llamadas - Generar oportunidades de venta - Proporcionar información precisa - Identificar...