Support Engineer

hace 1 semana

Desde casa, México Boldr A tiempo completo

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
We are looking for a Support Specialist to help provide unparalleled support and guidance to customers. You will quickly and effectively resolve complex customer inquiries that arise with our solutions, investigating and troubleshooting using your knowledge of SQL and the product. You'll also help to build and improve processes as a team, helping to develop internal dashboards, define the process for in depth investigations, and repeatable sleuthing protocol to help scale customer support function as Afresh continues to grow their customer base. You have support experience, a love of problem-solving, and are driven to help reduce fresh food waste in the grocery industry

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**
- Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, Afresh engineering and product teams.
- Investigate tricky customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving Afresh’s mission to reduce food waste.
- Help to build and improve upon Afresh’s debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
- Deeply understand Afresh's customers' needs, how Afresh’s different Partners' needs differ, delighting customers and serving as the voice of the customer back to Afresh.
- Grow with the organization and Afresh’s needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.

**WHAT WE’LL LIKE ABOUT YOU**

**YOU ARE...**
- Curious and authentic, just like us #beboldr
- Able to complete regularly scheduled reports
- Able to motivate the team to meet the daily targets
- Committed to excellent client service
- Willing to work on different shifts
- Very keen with details
- Upbeat and Energetic

**Requirements**:
**YOU HAVE**
- 1+ years of experience in technical customer support.
- 3+ years of experience working with databases and SQL, both writing and understanding queries, and familiarity with data stores and databases.
- Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
- Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
- An uncanny ability to identify patterns and trends in tickets.
- A quick, decisive, and kind demeanor under pressure.
- clear, concise, empathetic writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs.
- Strong SQL experience, both writing and understanding queries, and familiarity with data stores and databases.
- Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
- Experience in retail or grocery preferred, but not required.
- This position is more focused on technical support with experience in databases or data analysis.

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Base A tiempo completo

    Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...

  • Wifi Support Engineer

    hace 1 semana

    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...

  • Technical Support Engineer

    hace 4 semanas

    Desde casa, México Datalogics A tiempo completo

    **Technical Support Engineer** - **Up to 2.150 USD per month**: - **Fully Remote**: - **Full-time**: - **B2B contract** Are you a skilled Technical Support Engineer with a passion for innovation and AI? **Requirements**: - Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience). - At least 3 years of experience in...

  • Technical Support Engineer

    hace 3 semanas

    Desde casa, México Aloware A tiempo completo

    Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software. He/She should have a solid technical background combined with customer service experience. A...

  • Application Support Engineer

    hace 3 semanas

    Desde casa, México Xideral A tiempo completo

    Empresa lider en TI anda en busca de un Application Support Engineer **Requisitos**: - **Ingles avanzado indispensables - no negociable.**: - **Mas de 5 años de experiência en el puesto.**: - PowerShell (soporte para aplicaciones desplegadas por el banco) - Splunk - C# - Automation experience - Dynatrace (nth) - AWS Architect - Azure - Sólidos los...

  • Support Engineer

    hace 2 semanas

    Desde casa, México Solutions Htech A tiempo completo

    ¿Buscas una nueva experiência profesional? ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes, buscamos una persona con habilidades y experiência como Ingeniero de Soporte / Support...

  • Tier 1 Support Engineer

    hace 1 semana

    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...

  • Java Support Engineer

    hace 3 semanas

    Desde casa, México Bhuvi IT Solutions A tiempo completo

    **Java Support Engineer** **Location: Mexico (Remote)** **Long terms contract** **Required Skills : (We need Production support + Hands on Coding + Unix/Linux and SQL)** **Responsibilities**: - Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation...

  • Cloud Support Engineer

    hace 3 semanas

    Desde casa, México Puresoftware Limied A tiempo completo

    **Base Location: Mexico (All location) - Remote** **Experience Required: 1+ Years** **Interview Round: 3** **Role**: We are looking for Cloud Technical Engineer(s) to join our OCI tech support group, who are customer focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales...

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Qognify A tiempo completo

    **Qognify helps to safeguard your world.** Qognify is a leading global player in the physical security software market. Headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe. Please submit resumes in English for...

  • Application Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are looking for an **Application Support Engineer** to work REMOTELY. Skills & Requirements - Computer Science concept of Data Structures in practical use cases - Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues - Good communication skills with...

  • D365 Support Engineer

    hace 1 semana

    Desde casa, México Sonata Software A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Support Engineer

    hace 2 semanas

    Desde casa, México Ensitech A tiempo completo

    **Unete al Ensiteam!!!!!!**: ***:**Estamos buscando Support Engineer para unirse al #ENSITEAM **oportunidad 100% remota local en Monterrey NL. Somos una empresa dedicada al desarrollo de software a la medida con más de 18 años de experiência en el mercado de las tecnologías de la información.** Actualmente trabajamos con clientes en México, USA,...

  • IT Support

    hace 1 semana

    Desde casa, México IT-Seekers A tiempo completo

    Be part of out team! share with us your experience as a L1 support in a position 100% remote - **Requirements**:_ - 2+ years’ experience as a L1 Support Engineer - Excellent problem-solving skills and Documentation Skills. - Proven customer service skills. - Familiarity with Information Technology Infrastructure Library (ITIL) methodologies - Good...

  • Support Engineer

    hace 2 semanas

    Desde casa, México e-Core A tiempo completo

    **We are change-makers!** Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento. **Construyendo puentes hacia...

  • Application Support Engineer

    hace 2 semanas

    Desde casa, México Xideral A tiempo completo

    XIDERAL es una empresa con más de 20 años enfocada al mercado digital, Tecnologías de la Información y comunicación, actualmente nos encontramos en búsqueda de un Application Support Engineer. **Requisitos**: 4 años en adelante de experiência en el puesto **Inglés avanzado** PowerShell (soporte para aplicaciones desplegadas al sector...

  • Support Cibersecurity Engineer

    hace 1 semana

    Desde casa, México BetMéxico A tiempo completo

    ¿Buscas una nueva experiência profesional?... ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes; buscamos una persona con habilidades y experiência como **Support Cibersecurity Engineer**,...

  • On Prem

    hace 2 semanas

    Desde casa, México e-Core A tiempo completo

    **Como On Prem - Senior Support Engineer, tú**: - Serás responsable del éxito del cliente al resolver sus problemas técnicos de manera eficiente por teléfono, correo electrónico o sesiones remotas. - Demostrarás una sólida mentalidad de resolución de problemas al replicar problemas internamente y brindar soluciones oportunas. - Fomentarás un...

  • Application Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are searching for an energetic and talented **Application Support Engineer** to join our team. The position will work **REMOTELY.** **Skills & Requirements** - 2+ years of experience in a similar rol. - Computer Science concept of Data Structures in practical use cases. - Problem solving in a development or production environment, including experience...

  • Product Support Engineer

    hace 2 semanas

    Desde casa, México Imperva A tiempo completo

    **Product Support Engineer - Data Security** Customer Success Data Security is essential for any business, large or small, and they need to have a security partner they can trust and grow with. Imperva is that partner. Imperva is committed to data security and is a recognized leader in both Application and Database security, appearing the Gartner’s...