Manager Carrier Management Crossborder Team
hace 6 meses
**POSITION** SUMMARY**
The Manager Carrier Management leads a team of both local and virtual employees’ responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer, deliver a quality experience, and meet organizational financial targets. They are responsible for employee hiring, onboarding and ongoing performance management and development. The Manager, Carrier Management builds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities, in order to position their capacity team to deliver on expectations. They champion both capacity and organizational transformation by leading effective change management within their team.
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
**Talent Management**:
- Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution or remove barriers when appropriate
- Encourage employee feedback through formal and informal channels (engagement survey, manager feedback). Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement
- Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations
- Plan employee schedules to ensure coverage. Monitor weekly hours to manage personnel and overtime costs
**Business Strategy and Execution**:
- Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics. Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner
- Drive adoption and participate in strategic carrier procurement strategies (i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.) by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options
- Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results
- Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions. Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals
- Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations
- Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules
- Participate in and/or lead functional projects as needed
**Relationship Management**:
- Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships
- Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution. Stay apprised of business needs and changes, business opportunities and customer expectations. Partner on problem resolution and work together on continuous improvement. Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver. Keep internal partners apprised of capacity strategies, initiatives and changes
- Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements
**QUALIFICATIONS**
Required:
- High School Diploma or GED
- Minimum 3 years of related logistics experience; capacity experience preferred
- Site Specific: Fluent in Spanish and English (written and verbal)
Preferred:
- Bachelor’s degree from an accredited college or university
- Previous supervisory or team leadership experience
- Passionate about leading people and diligent in driving engagement and performance improvement
- Previous C.H. Robinson commercial or capacity experience
- Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence
- Experience managing cross-functional projects
- Comfortable and capable in presenting to both internal and external audiences
- Proficient in Microsoft Office Suite of programs
- Excellent time m
-
Logistics Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México C.H. Robinson A tiempo completoJob SummaryThe Logistics Team Lead - Carrier Management Specialist is a critical role within C.H. Robinson, responsible for leading a team that drives capacity-facing activities to meet customer needs, deliver quality experiences, and achieve financial targets.About the RoleThis position requires a strong leader who can hire, onboard, and manage employee...
-
Ejecutivo Crossborder
hace 7 meses
México Lexzau, Scharbau GmbH & Co. KG A tiempo completo**Ejecutivo Crossborder** **Aufgaben** - 1. RECEIVING AND ANALYZING SHIPPING DOCUMENTS 2. TRANSPORT COORDINATION WITH TRUCKING COMPANIES 3. TRACKING & TRACING WITH INVOLVED PARTIES 4. ELABORATING AND SENDING ARRIVAL NOTICES TO CUSTOMERS 5. COORDINATION OF CUSTOMS CLEARANCE THROUGH EXTERNAL BROKERS 6. MANAGING DATA INPUT IN OPERATIONAL SYSTEM ABS 7. OVERALL...
-
Carrier Manager, Fulfillment By Amazon
hace 3 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of program or project management experience - Bachelor's degree or equivalent - Speak, write, and read fluently in English - +2 years working with Carrier Managers The Carrier Manager for FBA is responsible for managing carrier relationships and transportation operations to support Amazon's Fulfillment by Amazon (FBA) program. This includes...
-
Industrial Quality Assurance Manager
hace 3 semanas
Ciudad de México, Ciudad de México Carrier Corp A tiempo completoJob SummaryWe are seeking a highly skilled Industrial Quality Assurance Manager to join our team at Carrier Corp. As a key member of our quality assurance department, you will be responsible for ensuring the highest standards of quality in our products and services.
-
Program Manager, Carrier Strategy, Supply Chain
hace 6 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completoBachelor's degree or equivalent - 3+ years of program or project management experience Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Global Supply Chain Optimization Technologies...
-
Logistics Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoThird-Party Carrier Transportation Operations ManagerAmazon aims to be a customer-centric company with a vast selection and competitive prices. By giving customers more of what they want, Amazon continues to grow as a leading e-commerce platform.The Third-Party Carrier (3PC) Operations Manager is responsible for monitoring the fulfillment value chain...
-
Manager, Vendor Management, Mexico Retail Team
hace 3 meses
Ciudad de México, CDMX Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoBachelor's degree - 2+ years of negotiations and vendor management experience - Experience using data to influence business decisions - 9+ years in buying, account management, product management, project management, financial analysis and/or marketing The Amazon Mexico team is looking for a talented, smart, and experienced Manager of Vendor Managers to help...
-
P2p Crossborder Payment Mexico
hace 7 meses
México ABB A tiempo completo**P2P Crossborder Payment Mexico**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Team Manager Polanco
hace 7 meses
Ciudad de México Tiffany & Co. A tiempo completo**TEAM MANAGER** **Overview** The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an...
-
Quality Assurance Specialist
hace 2 meses
Ciudad de México, Ciudad de México Carrier Global Corporation A tiempo completoJob SummaryWe are seeking a seasoned Quality Assurance professional to join our team at Carrier Global Corporation.Main ResponsibilitiesDrive Carrier Supplier Excellence performance for assigned suppliers.Lead supplier manufacturing quality improvements through the implementation of product certification and quality enhancements.Provide on-site coaching and...
-
Senior Mobile Certification Program Manager, Pixel
hace 4 semanas
Ciudad de México, Ciudad de México Google Inc. A tiempo completoAbout the RoleAs a Senior Mobile Certification Program Manager at Google, you will play a critical role in ensuring that our Pixel devices meet the highest standards of quality and reliability. Your primary responsibility will be to manage all aspects of the carrier Type Approval (TA) process, including carrier requirements delivery, sample management,...
-
Team Manager
hace 3 meses
méxico Tiffany & Co. A tiempo completoTEAM MANAGER Overview The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring...
-
Life Management Sub-section Manager
hace 6 meses
México GE Aviation A tiempo completo**Job Description Summary**: The Sub-Section Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs associated with Life Limited Parts lifing. In this role you are responsible for program execution, resource management, business connectivity,...
-
Operations Business Development Manager
hace 1 mes
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoAt Element Fleet Management, we are redefining the fleet management industry to prioritize people over business. We are looking for a talented Operations Business Development Manager to join our team and help us deliver exceptional client experiences.Job Summary:The Operations Business Development Manager will be responsible for providing direct customer...
-
Global Finance Specialist
hace 2 meses
Ciudad de México, Ciudad de México Carrier Global Corporation A tiempo completoAbout the Role: Carrier seeks an experienced SAP Fico Central Finance Specialist to join our Finance team as a key member of the Central Finance implementation team.Execute projects in accordance with Carrier IT's methodologies and governance model, collaborating with other IT teams to ensure solution designs are well coordinated and aligned to the overall...
-
Team Manager
hace 7 meses
Ciudad de México Louis Vuitton A tiempo completoPOSTE As a role model for the team and wider business, you will need to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling thus ensuring that all business opportunities are maximized through efficient sales floor management while also ensuring that each client who...
-
Product Support Team Manager
hace 1 mes
Ciudad de México, Ciudad de México Stripe A tiempo completoAbout StripeStripe is a financial infrastructure platform that empowers businesses to thrive. With millions of companies relying on us, our mission is to increase the GDP of the internet.The RoleWe are seeking a skilled and experienced leader to join our team as a Product Support Team Manager. In this role, you will be accountable for guiding a team of 7...
-
Procurement Director
hace 2 semanas
Ciudad de México, Ciudad de México Carrier Global Corporation A tiempo completoJob OverviewWe are seeking an experienced Procurement Director to lead our team in Mexico, ensuring timely delivery of materials and implementing inventory management strategies. About UsCarrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating sustainable products for generations to come.Job...
-
Manager-control Management
hace 3 meses
Ciudad de México, CDMX Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Global Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Carrier A tiempo completo**Job Overview**We are seeking a highly skilled Global Technical Support Specialist to join our team at Carrier. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.**Estimated Salary: $60,000 - $80,000 per year****Responsibilities:**Execute multiple projects...