Global Technical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Carrier A tiempo completo

**Job Overview**

We are seeking a highly skilled Global Technical Support Specialist to join our team at Carrier. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

**Estimated Salary: $60,000 - $80,000 per year**

**Responsibilities:**

  • Execute multiple projects simultaneously to defined department standards using proper project methodologies.
  • Coordinate internal company resources to support customer pilots and programs.
  • Set up customer software and databases.
  • Conduct remote troubleshooting and sensor swap out tasks.
  • Communicate effectively with other team members to ensure collaboration on solutions and swift resolution of problems.
  • Assist customers by researching, responding, and resolving various customer inquiries related to support and troubleshooting of Sensitech products.

**Requirements:**

  • Bachelor's Degree in Computer Science, Business, or Engineering preferred.
  • Minimum of 2 years work experience required.
  • Bilingual skills in Spanish and English.
  • Intermediate experience with Microsoft Office Suite, particularly Excel.
  • Proven ability to learn new software quickly.
  • Knowledge of communication protocols: RF, Wi-Fi, Cellular.

**Benefits:**

  • Meticulous attention to detail and excellent verbal and written communication skills required.
  • Ability to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers.
  • Demonstrated teamwork skills.
  • Flexibility and adaptability required as customer demands change and evolve.

**Carrier is an Equal Opportunity/Affirmative Action Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.



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