Operations Service Manager

hace 3 semanas

México Delta A tiempo completo

**_Mexico, Cancun_**
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**_Airport Customer Service_**
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**_15-Feb-2023_**
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**_Ref #: 19558_**
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**_LinkedIn Tag: #LI-BM4_**
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**_How you'll help us Keep Climbing (overview & key responsibilities)_**:

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- The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with Aeromexico and Aeromexico Services to drive baggage connectivity, as well as build a strong relationship with authorities in order to handle Slots coordination and ad-hoc operational requests.- As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.- The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching, and motivation based on individual needs and be a champion leading other through change.

**_What you need to succeed (minimum qualifications)_**:

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- _Valid Mexican Operations license and medical certificate._
- _ Embraces diverse people, thinking and styles._
- _ Consistently makes safety and security, of self and others, the priority._
- _ Demonstrates expertise in operations and strong customer service skills._
- _ Working knowledge of Delta policies and procedures_
- _ Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements._
- _ Strong written and verbal communication, including platform/presentation skills._
- _ Ability to coach and deliver feedback for developmental purposes._
- _ Must be approachable and have interpersonal skills that foster trust and respect._
- _ Experience managing conflict and resolving problems effectively._
- _ Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports._
- _ Must be able to balance multiple priorities within established time constraints._
- _ Must be performing satisfactorily in current position._
- _ Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology_
- _ Demonstrates that privacy is a priority when handling personal data._
- _ Embraces a diverse set of people, thinking and styles._
- _ Consistently makes safety and security, of self and others, the priority._
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**_What will give you a competitive edge (preferred qualifications)_**:

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- _Three years of ACS experience in operations_
- _ College degree and current leadership experience_
- _ Previous leadership experience, including direct reports_
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