Junior Service Delivery Manager
hace 2 meses
Determined and autonomous professional with experience in project management in the IT field services
- Mexico - Queretaro, MX
- Professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Flat hierarchies- Internal career development- International environment- Job with purpose- Onboarding program- Unlimited employment contract**Your skills**:
- Determination, autonomy and personal motivation
- Ability to work on numerous tasks simultaneously (projects) and manage a heavy workload
- Good customer communication skills
- Able to work at an intermediate level with Excel
- Fluent in English
**Your Tasks**:
In this role the employee would be responsible for coordinating schedules with the customer, interfacing with out field SDMs in the US and partner management to align resources and ensure success of the project.
- Initiation, conception, and follow-up of national and international IT projects for our renowned clients
- Management of teams of Technicians, Team Leaders, and Service Desk Agents (remotely)
- Supervision and control of the processes and the level of service contractually appointed to the project (SLA, KPIs, etc.)
- Commercial and technical collaboration in a project team
- Recognizing and implementing potential optimization
Calculating and reporting relative to the project
- Support during the implementation of the project
Monitoring resources and costs
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
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