Customer Service Specialist
hace 4 semanas
As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts. You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and have renewal/cancel and pre-cancel conversations with Demandforce clients.
**Responsibilities**:
- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Have save/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.
**Skills**:
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional Demandforce product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $14,950.00 al mes
Horario:
- Turno matutino
- Turno vespertino
Prestaciones:
- Estacionamiento gratuito
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Una ubicación
Fecha de inicio prevista: 27/02/2023
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