Tier 1 Customer Advocate
hace 5 meses
**Customer Advocate - Entry Level [Hybrid role]**:
**About Drift**
**About the role**
The goal of the Customer Advocate Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.
**What you’ll be doing on the team**
**In one month you’ll**
- Attend training to learn the Drift story, how we work, and our goals for the future
- Learn how Drift works and why our customers use it
- Have 1:1 meetings with your direct manager and meet with other key players
- Shadow colleagues, learn best practices for what makes Drift Customers successful
**By month 3 you’ll**
- Continue to master your knowledge of the Drift product and have a deep understanding of how our customers use Drift to achieve their goals
- Manage the frontlines by juggling customer conversations while maintaining five-star customer service standards
- Be the squeaky wheel that advocates for the customers to our product teams. You will be expected to help ship changes that reduce the number of product related questions
**By month 6 you’ll**
- Master an ever-changing product as fast, if not faster, than the company is growing
- Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
- Drive projects forward that synthesize your customer interactions and internal Drift processes to improve the customer experience
- Be consistently hitting and exceeding your customer experience goals
**Drift is committed to being an equal opportunity employer.
-
Customer Support Advocate
hace 17 horas
Guadalajara, Jalisco, México Helpware A tiempo completoJob SummaryWe are seeking a Customer Support Advocate to join our team at Helpware. This role is responsible for providing excellent customer service and support to clients, serving as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
-
Customer Experience Advocate 2
hace 4 semanas
Guadalajara, Jalisco, México Panduit A tiempo completo{"title": "Customer Experience Advocate 2", "description": "Customer Experience Advocate 2Panduit is committed to making a positive impact on the world. We are seeking a Customer Experience Advocate 2 to join our team, who will be responsible for customer communication related to collections, payments, and new customer inquiries. The ideal candidate will...
-
Senior Customer Advocate
hace 5 meses
Guadalajara, México Nextiva A tiempo completoIt's about more than the right fit. We're looking for the right connection._ Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each...
-
Manager, Customer Advocate
hace 6 meses
Guadalajara, México AT&T Mexico A tiempo completoAt AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. Manager, Customer Advocate - Credit & Collections: - Leads a team of Customer Advocates who manage customer questions,...
-
NXP Customer Solutions Advocate
hace 2 días
Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completoNXP Customer Solutions AdvocateAs an NXP Customer Solutions Advocate, you will play a crucial role in helping our customers achieve their goals by providing expert knowledge and support.About UsNXP Semiconductors is a leading manufacturer of high-performance mixed-signal electronics. We are committed to delivering innovative solutions that enable our...
-
Customer Experience Advocate
hace 3 semanas
Guadalajara, Jalisco, México Panduit A tiempo completoPanduit is committed to making a positive impact on the world. We are seeking a Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for communicating with customers regarding collections, payments, and new inquiries. You will also assist in managing data integrity in our ERP system and ensuring...
-
Senior Customer Advocate
hace 4 semanas
Guadalajara, Jalisco, México Nextiva A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Advocate to join our team at Nextiva. As a Senior Customer Advocate, you will serve as the senior post-sale point of contact for clients/customers seeking to add services and or renew terms.Key ResponsibilitiesGrow and retain monthly recurring revenue for our most valued customers by accepting...
-
Customer Advocate
hace 2 meses
Guadalajara, México Nextiva A tiempo completo**Redefine the future of customer experiences. One conversation at a time.**: We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that...
-
Senior Customer Advocate
hace 3 semanas
Guadalajara, Jalisco, México Nextiva A tiempo completoTransform Customer ExperiencesAt Nextiva, we're redefining the future of customer interactions. As a Senior Customer Advocate, you'll be the primary point of contact for clients seeking to add services and renew terms. Using in-depth knowledge of client industries and product expertise, you'll drive adoption and utilization of our products, helping customers...
-
Senior Customer Advocate Team Lead
hace 2 semanas
Guadalajara, Jalisco, México Nextiva A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Advocate to join our team at Nextiva. In this role, you will serve as the senior post-sale point of contact for clients/customers seeking to add services and/or renew terms.Key Responsibilities:Serve as a primary support for team members on process, procedure, and overall strategy to provide...
-
Senior Customer Advocate
hace 3 semanas
Guadalajara, Jalisco, México Nextiva A tiempo completoJob DescriptionRedefine the Future of Customer ExperiencesWe are seeking a highly skilled Senior Customer Advocate to join our team at Nextiva. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Customer...
-
Customer Experience Advocate
hace 1 día
Guadalajara, Jalisco, México Nextiva A tiempo completoRedefine the future of customer experiences.We're revolutionizing the way companies connect with their customers through a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place, powered by AI and built by amazing humans.Our...
-
Technical Customer Support Manager
hace 3 semanas
Guadalajara, Jalisco, México Jumpcloud A tiempo completo**About JumpCloud**At JumpCloud, we're dedicated to making work happen by centralizing management of user identities and devices. Our innovative platform enables small and medium-sized enterprises to adopt Zero Trust security models, empowering them to focus on growth and success.**About the Role**We're seeking a visionary leader to manage and build a...
-
Customer Advocate Specialist
hace 5 meses
Guadalajara, México Nextiva A tiempo completo**Redefine the future of customer experiences. One conversation at a time.**: We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that...
-
Customer Service Advocate for AI Solutions
hace 2 semanas
Guadalajara, Jalisco, México Zarla A tiempo completoAbout the RoleZarla is a cutting-edge AI startup that empowers entrepreneurs to create high-converting websites without the frustrations of traditional website builders.We're seeking a skilled Customer Service Advocate to join our tight-knit team, dedicated to delivering exceptional support to our customers.
-
Customer Service Advocate
hace 2 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout UsHelpware is a technology-driven company providing Customer Experience & Operational Support for modern companies, with offices in the USA, Ukraine, Mexico, and the Philippines.Job OverviewAs a Customer Service Representative, you will address customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer...
-
Customer Success Advocate
hace 2 semanas
Guadalajara, Jalisco, México Deardoc A tiempo completoAt DearDoc, we're passionate about empowering healthcare professionals to focus on what matters most – patient care. Our Customer Success Manager will play a pivotal role in ensuring our practices thrive, driving revenue growth, and fostering long-term relationships.Key Responsibilities:Meet and exceed revenue targets, net churn, and renewal revenue goals....
-
Customer Service Advocate
hace 2 semanas
Guadalajara, Jalisco, México Helpware A tiempo completo**About Our Company**:Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies using innovative solutions and technologies.**Role Overview**:As a Customer Service Representative, your primary responsibility is to provide exceptional customer service and support by addressing inquiries, resolving...
-
Customer Service Advocate
hace 1 semana
Guadalajara, Jalisco, México Helpware A tiempo completoAbout HelpwareHelpware is a cutting-edge company that provides exceptional customer experience and operational support to modern businesses. Our team of professionals is driven by a passion for delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.About the RoleAs a Customer...
-
Customer Success Advocate
hace 4 semanas
Guadalajara, Jalisco, México Radian Generation A tiempo completoAbout Radian GenerationRadian Generation is a global leader in renewable energy solutions, providing critical technology-forward services to support the lifecycle of solar, wind, and energy storage facilities.We serve a wide range of clients, from developers to operators, with commercial, technical, and compliance services that provide valuable insights and...