Customer Service Advocate

hace 3 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

**About Our Company**:
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies using innovative solutions and technologies.

**Role Overview**:
As a Customer Service Representative, your primary responsibility is to provide exceptional customer service and support by addressing inquiries, resolving issues, and ensuring customer satisfaction.

**Key Responsibilities**:

- Represent the client's brand in a positive manner towards current and potential customers.
- Solve customer tickets efficiently and effectively.
- Maintain a customer support diary to track interactions.
- Respond to direct messages and comments on social media in a timely manner.
- Answer Apple and Play Store reviews.

**Requirements**:

At least 1+ years of BPO experience preferably in customer service, with outstanding verbal and written communication skills, B2 English Proficiency, C1 Spanish Proficiency, and the ability to maintain confidentiality.

**What We Offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacation Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- Convenient Partnerships for Food and More

**Our Client**:
Our client is an E-Learning provider that offers an app for Spanish-speaking adults who need advanced English skills, using AI technologies and a personalized learning experience.



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