Customer Service Advocate
hace 3 semanas
About Us
Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies, with offices in the USA, Ukraine, Mexico, and the Philippines.
Job Overview
As a Customer Service Representative, you will address customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.
Key Responsibilities
- Develop a deep understanding of the product to provide expert-level support to customers.
- Respond to customer needs in a timely and effective manner.
- Collaborate with managers to prioritize tasks and meet customer expectations.
Requirements
Soft Skills
- Proactive and empathetic approach.
- Excellent communication and problem-solving skills.
Hard Skills
- Basic computer skills and fluency in written and verbal language.
Education and Experience
- High school diploma or equivalent and 1+ year of customer service experience.
Technical Skills
- Experience working with CRM and ticket systems.
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