Customer Service Advocate

hace 3 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

About Us
Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies, with offices in the USA, Ukraine, Mexico, and the Philippines.

Job Overview
As a Customer Service Representative, you will address customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.

Key Responsibilities

- Develop a deep understanding of the product to provide expert-level support to customers.

- Respond to customer needs in a timely and effective manner.

- Collaborate with managers to prioritize tasks and meet customer expectations.

Requirements

Soft Skills

- Proactive and empathetic approach.

- Excellent communication and problem-solving skills.

Hard Skills

- Basic computer skills and fluency in written and verbal language.

Education and Experience

- High school diploma or equivalent and 1+ year of customer service experience.

Technical Skills

- Experience working with CRM and ticket systems.



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