HR Shared Services Specialist, Associate
hace 6 meses
**Company**: Qualcomm Intl Inc., Mexico Branch Office
**Job Area**: Human Resources Group, Human Resources Group > HR Shared Services
**Qualcomm Overview**:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
**General Summary**:
Qualcomm has an outstanding career opportunity for a HR Shared Services Rep, Associate to join their HR Hub (Shared Service Center) in Mexico. Working in a Shared Services and Contact Center environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide support regarding HR policies, programs, processes, and some basic Human Capital Tool Support (e.g., Workday, Bswift, Darwin, etc.).
**Core Responsibilities**:
- Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
- Provides accurate information over the phone, chat, or via online case management responses
- Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
- Accurately documents case notes following each phone call, chat, or online case
- Ability to follow standard procedures and scripts
- Uses FAQs, scripts and knowledge to assist employees with inquiries
- Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
- Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, Bswift, icims, etc.
- For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution
- Participates in continuous improvement initiatives
- Other responsibilities, as assigned
**Core Skills and Qualifications**:
- 1-2 years customer service experience preferably in an HR Shared Service Center, and/or a college degree with a preferred major in Human Resources, Communications or Business
- Fluent in English is a must
- Ability to greet callers warmly and ascertain problems or reasons for their outreach
- Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information
- Communicates effectively in both oral and written form
- Exhibits patience and empathy
- Ability to put oneself in a customers’ shoes and advocate for them when necessary
- Possesses strong problem-solving skills
- Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtains adequate information to refer the issue to an expert for problem resolution
- Actively looks for process improvements
- Strong interpersonal and customer service skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to follow strict policy guidelines and recognize situations requiring escalation
- Ability to work in fast-paced environment
- Possesses strong PC skills and has knowledge of general office tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, etc. will also be helpful.
- Desired Competencies & Skills:
- Knowledge**:1-2** years HR customer service/ shared Service experience with good US benefits knowledge.
- Moderate understanding of general aspects of the job. Limited or no prior experience with the specific customer support tools to be used to perform this job (e.g. Avaya Call Center technology, ServiceNow HR web portal), or Human Capital Management Tools (e.g. Workday modules, Bswift, icims, etc.)
- Preferred Languages Japanese and Korean
- Job Complexity: Acquires skills and learns company policies and procedures to complete very routine tasks. Works on assignments that are routine in nature where very limited judgment is required.
- Supervision Required: Receives close supervision involving detailed instructions on all work. Work is frequently reviewed for completeness and accuracy.
- Decision-making: Contacts with customers primarily require providing information and tool support based on clearly defined training and reference materials.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
If you would like more information
-
HR Shared Services, Associate
hace 6 meses
Tlahuac, México Qualcomm A tiempo completo**Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...
-
HR Shared Services Specialist
hace 6 meses
Tlahuac, México Baker Hughes A tiempo completo**HR Shared Services Specialist** **Are you passionate about being part of a successful team?** **Would you like to work in an innovative and multicultural environment?** **Join our team!** Our Human Resources Shared Services Team offers the best service to our employees and our global organization. We provide support on daily and operational issues and...
-
HR Shared Services Representative, Associate
hace 6 meses
Tlahuac, México Qualcomm A tiempo completo**Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...
-
HR Shared Services, Benefits
hace 6 meses
Tlahuac, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico HR Shared Services, Benefits This role will partner with benefit vendors, HR partners, and the payroll team to create localized processes, work through and find constructive resolution to employee benefit matters, including providing customer service for escalated associate...
-
HR Shared Services Representative
hace 6 meses
Tlahuac, México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Department - Human Resources - Job ID - 38148 - Description & RequirementsWe are looking for a highly motivated person, with an eye to detail, analytical skills, willingness to learn and contribute in HR processes continuity, improvement and automation. HR Shared Service Representative with fluent...
-
Sr. Manager, HR Shared Services
hace 6 meses
Tlahuac, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr. Manager, HR Shared Services Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One, you have the opportunity to work in an environment...
-
Shared Services Associate
hace 6 meses
Tlahuac, México Marsh A tiempo completoMarsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and...
-
HR Supervisor
hace 6 meses
Tlahuac, México Univar Sol. Corporativo A tiempo completo**A Place Where People Matter.** Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Director, HR Shared Services, the Tier 1 Supervisor will oversee the operations of the Tier 1 team, ensuring all HR transactions and...
-
HR Services Specialist
hace 6 meses
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
HR Services Specialist
hace 6 meses
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
HR Employee Services Specialist
hace 6 meses
Tlahuac, México Kellanova A tiempo completoAs a Human Resources Employee Services Specialist, you will e nsure the end-to-end HR Employee Services for all employees are performed according to regional policies, local legislation, SLA, and statutory requirements, as well as professional support and guidance provided to employees and HR teams throughout the employee life cycle. This role ensures local...
-
HR Shared Services Representative, Ii
hace 6 meses
Tlahuac, México Zebra Technologies A tiempo completo**Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Sr. HR Services Agent
hace 6 meses
Tlahuac, México Kone A tiempo completoFounded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we...
-
HR Services Agent
hace 6 meses
Tlahuac, México Kone A tiempo completoFounded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we...
-
HR Operations Associate
hace 6 meses
Tlahuac, México Light & Wonder A tiempo completoCorporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary As an Associate in the People Solution Center at Light & Wonder (L&W), you...
-
HR Services
hace 6 meses
Tlahuac, México American Telemarketing Solutions A tiempo completoLocation: [**Hybrid/Mexico City**] American Telemarketing Solutions is a leading provider of HR and Recruitment Process Outsourcing (RPO) services. We specialize in connecting businesses with top-tier HR and RPO service providers to streamline their recruitment processes and enhance their human resource management strategies. **Responsibilities**: - Act...
-
HR Advisory
hace 8 meses
Tlahuac, México HSBC A tiempo completo-Job description We are currently seeking an experienced professional to join our team in the role of** HRA Advisory - CMDX** **Role Purpose** Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges. Relationship manage and co-ordinate support for...
-
Shared Service Specialist
hace 6 meses
Tlahuac, México Marsh A tiempo completoMarsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and...
-
HR Operations Specialist
hace 6 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Associate Specialist, Logistics
hace 6 meses
Tlahuac, México GXO Opportunity A tiempo completoEn GXO estamos en busca de nuestro próximo **Associate Specialist, Logistics** para nuestro equipo en **Estado de México.** En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes. Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de...