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Bilingual Agent
hace 4 meses
**Job description**
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
**Transformation happens here. Come, be a part of our exciting journey**
**_Responsibilities:_**
- Answer inbound calls for technical support regarding hardware and software.
- Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
- Register all cases, inquiries and calls in tracking tool.
- Document non-common cases on Helpdesk knowledge base create a nice and professional work environment.
**_Qualifications:_**
- Previous experience in Customer Service or Technical Support.
- Schedule availability to cover 24/7 process.
- Be a team player to with problem solving attitude.
**Job Types**: Full-time, Permanent
**Education**:
- High school or equivalent (required)
**Language**:
- English (required)
Work Location: One location
