Bilingual Customer Service Representative
hace 5 días
Oportun is a digital banking platform that empowers its 2.2 million members to achieve their financial goals. With intelligent borrowing and savings, we provide responsible and affordable credit, saving our members more than $2.3 billion in interest and fees. Our mission is to deliver affordable credit to those left out of the financial mainstream.
Our CultureWe foster a diverse, equitable, and inclusive culture where everyone feels a sense of belonging and is encouraged to share their perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission.
Job OverviewThe Bilingual Contact Center Agent will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and chat. The ideal candidate will be fluent in English and Spanish, have a strong sense of urgency, and be able to empathize with clients to resolve issues efficiently.
Key Responsibilities- Answer or make calls to resolve client issues
- Provide high-quality service, being friendly and taking responsibility for actions
- Learn and reason company policies and procedures to become an expert
- Think critically to provide solutions and advice to clients
- Must be at least 18 years of age
- Experience in Customer Service, sales, or collections
- PC management and internet browsing skills
- Basic-intermediate knowledge of Office
- Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion)
- Bilingual (fluent in English and Spanish)
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other category protected by the laws or regulations in the locations where we operate.
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