Clinical Service Desk Specialist

hace 1 día


Guadalajara, Jalisco, México Nttdata A tiempo completo
About the Role

We are seeking an experienced Clinical Service Desk Specialist to join our team. This role will be responsible for providing exceptional customer service and technical support to our healthcare customers.

Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Remain at designated workspace and in the phone queue for scheduled breaks.

Requirements:

  • Minimum 1 year call center experience.
  • High school diploma or equivalent required.
  • Strong listening capabilities to fully understand caller's needs / requests.

Preferred Qualifications:

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Experience in a call center environment.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

Salary Range:

$40,000 - $60,000 per year, depending on location and experience.



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