Client Logistics Representative

hace 2 meses

Monterrey, México Redwood Logistics A tiempo completo

**Primary Job Responsibilities**:

- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwood’s customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work
- Learn and understand system setup requirements and integration processes that impact our customers
- Effectively multi-task and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
- Ensure shipments are planned and executed on-time according to customer specification, while being mindful of cost and service
- Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
- Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
- Coordinate new carrier on-boarding, capacity, and pricing requests with the Carrier Relations team
- Ensuring all shipments are void of any discrepancies prior to audit and invoicing
- Administer and facilitate customer and/or carrier portal training as needed
- Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers’ needs require support

**Skills Needed**:

- Ability to think critically and analyze data
- Ability to remain calm under pressure and handle a fast-paced environment
- Effective and proficient written and verbal communication skills
- Simultaneous management of multiple tasks
- Ability to manage time effectively
- Thrive in a team environment, collaborating and helping others
- Excellent organizational and time-management skills
- Ability to produce internal and customer-facing reports that are clean, accurate and relatable
- Ability to effectively coordinate with multiple team members and across departments on joint-tasks such as reporting, project operations, and compliance
- Ability to work autonomously

**Qualifications**:

- High School diploma required
- Minimum 1 - 2 years in a transportation/logistics environment, specializing in operations is preferred - Experience in planning, scheduling, and executing across multiple modes of transportation (LTL, Volume, Truckload, Partial, Intermodal, Expedited)
- BA/BS degree preferred
- Proven track record of successful problem-solving and critical thinking
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Excellent attention to detail and ability to multi-task and prioritize
- Demonstrated effectiveness in both written and verbal communication skills
- Strong customer service background and ability to quickly build rapport with customers
- Demonstrates timely and efficient follow through on deliverables
- Enjoy working in a team environment
- Demonstrated experience to be dynamic and adaptable to the customer’s needs
- Have an interest in growth and development through training, additional responsibilities, and higher performance standards

**Tools You Will Use**:

- Zendesk
- Harvest
- Mercury Gate
- MS Office Word, Excel, and Powerpoint

**Rewards**:
In addition, when you are contracted you will receive:

- Life Insurance policy for you starting 30 days after employment.
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year.
- Vacation time starting at 12 days. Additional days will increase per Mexican Law.
- Premium Vacation 50% vacation days (Prima vacacional).
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons
- (Vales De Despensa) 6% or the Maximum amount by Mexican Law.
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes.

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