Client Logistics Representative

hace 7 meses

Monterrey, México Redwood Logistics A tiempo completo

**Client Logistics Representative**

Reports To**: Client Logistics Manager**

Location**:Monterrey, N.L. **México**

Environment**: Hybrid**

**Work Schedule**:
This position is **full-time** and **onsite Monday through Friday** for an 8-hour shift (6-3, 7-4, or 8-5 local time), but flexibility is available based on coverage.

**Who We Are**:
**Redwood Logistics** is one of the fastest growing? and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions.? For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in forth-party logistics (4PL), we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.

From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space operating across North America and Mexico. We are a privately held company, managing significant transportation spend - we are big, but flexible with an entrepreneurial spirit

**Redwood Supply Chain Solutions**, a subsidiary of Redwood Logistics, partners with clients to design effective solutions for their specific supply chain needs, while cutting out everything they don’t need along the way.

**Redwood Mexico**, a subsidiary of Redwood Logistics, speaks the cross-border shipping language removing roadblocks that can bring cross-border supply chains to a stand-still.

Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for fun

Ready to grow with us? With $1.4B in Revenue, 34% YOY SaaS growth and 400% SaaS pipeline, now is the time to join Redwood

**Purpose of Your Work**:
As a **Client Logistics Representative**, you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. With your transportation and logistics expertise, you’ll help our customers resolve problems including scheduling issues, carrier compliance issues, and general exception management.

**How You Make a Difference Everyday**:

- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwood’s customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work
- Learn and understand system setup requirements and integration processes that impact our customers
- Effectively multi-task and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
- Ensure shipments are planned and executed on-time according to customer specification, while being mindful of cost and service
- Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
- Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
- Coordinate new carrier on-boarding, capacity, and pricing requests with the Carrier Relations team
- Ensuring all shipments are void of any discrepancies prior to audit and invoicing
- Administer and facilitate customer and/or carrier portal training as needed
- Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers’ needs require support

**You’ve Got This?**
- Bi-lingual in English and Spanish
- Strong communication skills both orally and written
- Ability to work in a fast-paced, dynamic environment
- Pro-active problem solver and listener; ability to multi-task
- 1-2 years of business experience in a bi-lingual environment
- Logistics experience preferred, but not required
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Strong customer service background and abili

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