Customer Service Representative

hace 5 meses


Reynosa, México Johnson Controls A tiempo completo

**What you will do**:

- Interact with customers to address their concerns, answer their questions and assist them with their needs.
- Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time

**How you will do it**:

- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer questions on deliveries, delays, problems, etc.
- Handle customer questions effectively and in a service-oriented manner
- Inform customers about changed delivery times and equivalent products
- Prepare product and customer reports by gathering data collected during customer interactions
- Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls.
- Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions.
- Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA and 6S audits.
- Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor.
- Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement.
- Identify and report any injury or potential injury and any potential environmental impact.
- Identify and intervene to correct unsafe acts and recognize safe behavior
- Identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.

**What we look for**:

- 1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.
- Fluent in English
- Responsible, well organized, immediate response to all internal and external customers.
- Communication and interpersonal skills
- Customer oriented with focus on details
- Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain



  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    Customer Service RepresentativeAt Motorola Solutions, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the support they need to succeed. Your primary responsibility will be to handle inbound calls, resolving complex customer issues and providing...


  • Reynosa, México AMETEK, Inc. A tiempo completo

    **Position Summary** The Customer Service Representative will support the Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer...


  • Reynosa, México Copeland A tiempo completo

    **Customer Service Representative** **Responsibilities** - Manage and resolve customer issues - Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer - Manage demand management actions as needed to meet monthly plan including order activities between manufacturing...


  • Reynosa, México BBB Industries DC Parque Colonial A tiempo completo

    COMPAÑÍA MAQUILADORA DEDICADA A LA REMANUFACTURA DE PIEZAS ELECTRICAS PARA LA INDUSTRIA AUTOMOTRIZ UBICADA EN EL PARQUE INDUSTRIAL COLONIAL: **CUSTOMER SERVICE REPRESENTATIVE** - Technical career/related bachelor's degree - Minimum 3 years of Customer Service experience **ACTIVITES**: - Verify the accuracy of customer orders. - Initiates the action...


  • Reynosa, Tamaulipas, México Nvent A tiempo completo

    Customer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team at nVent. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Prepare quotes, orders, and order management for external customers, REP agencies, and nVent sales...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    Job Title: Customer Service Representative IIAt Motorola Solutions, we're committed to delivering exceptional customer experiences. As a Customer Service Representative II, you'll play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Provide technical support to customers via phone, email, and...


  • Reynosa, México Eaton A tiempo completo

    **What you’ll do**: **In this role, you will**: - Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure). - Provides timely responses to internal and external customer (includes customer inquiries, price and delivery request, advance warning...


  • Reynosa, México Eaton A tiempo completo

    Eaton’s IS VEH VGNA division is currently seeking a Customer Service Representative. **What you’ll do**: **ESSENTIALS FUNCTIONS**: A. Ensure orders are entered on time in the ERP / monitor EDI’s and customer requirements in a regular / systematic basis. B. Review and maintain customer portals in a timely manner C. Communicating customer requirements...


  • Reynosa, México BCS Automotive Interface Solutions A tiempo completo

    At BCS, we combine the experience of an automotive supplier with over 70 years of company history with the challenges of a company that is reinventing itself. From electromechanical controls and intelligent sensors to innovative touch-sensitive surfaces, we develop and produce a wide range of technologically sophisticated components for vehicle...


  • Reynosa, México nVent A tiempo completo

    We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: The Residential Customer Service Representative supporting the Nuheat product...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    **Company Overview**:Motorola Solutions is a global leader in public safety and enterprise security, creating and connecting technologies to keep people safe. Our integrated technology ecosystem unifies critical communications, video security, and access control, enabling collaboration in powerful ways.As a global leader, we empower people to confidently...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    Company OverviewMotorola Solutions is a global leader in public safety and enterprise security, creating and connecting technologies to keep people safe. Our integrated technology ecosystem unifies critical communications, video security, and access control, enabling collaboration in powerful ways.Job SummaryWe are seeking a skilled Customer Service...


  • Reynosa, Tamaulipas, México Humaniq Headhunters A tiempo completo

    Customer Service ManagerAt Humaniq Headhunters, we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Develop and maintain...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    **About the Role**At Motorola Solutions, we're committed to delivering exceptional customer experiences. As a Dispatch Service Desk Agent, you'll play a critical role in supporting our customers with their inquiries and issues.**Key Responsibilities**• Tactfully and courteously interface with customers to build strong business relationships• Proactively...


  • Reynosa, Tamaulipas, México Johnson Controls A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Service Representative to join our global support team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients across the globe.**Key Responsibilities**: Interact with customers to address their...


  • Reynosa, México WELLS MANUFACTURERA DE MEXICO A tiempo completo

    _**Wells Manufacturera de México, S.A. de C.V. Dedicated to the manufacture of Automotive Parts for the ignition system and with a presence in Reynosa for more than 30 years, it’s looking for talent for the following position**:_ ***CUSTOMER SERVICE RESPRESENTATIVE*** **Summary**: This position is responsible for being the liaison between the knock...


  • Reynosa, México WELLS MANUFACTURERA DE MEXICO A tiempo completo

    _**Wells Manufacturera de México, S.A. de C.V. Dedicated to the manufacture of Automotive Parts for the ignition system and with a presence in Reynosa for more than 30 years, it’s looking for talent for the following position**:_ ***CUSTOMER SERVICE RESPRESENTATIVE*** **Summary**: This position is responsible for being the liaison between the knock...

  • Customer Service Liaison

    hace 2 semanas


    Reynosa, Tamaulipas, México Ametek, Inc. A tiempo completo

    **Customer Service Role Summary**The Ametek Service Representative will collaborate with the Customer Service and Sales teams to deliver exceptional customer service for key customer accounts. Key responsibilities include executing pricing and quoting, reviewing purchase orders, entering orders, resolving customer hold issues, expediting customer orders, and...

  • Customer Service Advisor

    hace 2 semanas


    Reynosa, Tamaulipas, México Eaton A tiempo completo

    **Customer Service Role**:We are seeking a Customer Service Representative to join our team at Eaton. In this role, you will be responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).**Key Responsibilities**:Provides timely responses to internal...


  • Reynosa, México Johnson Controls A tiempo completo

    What you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) ...