Jr Ims Support Engineer

hace 3 semanas


Ciudad de México Ericsson A tiempo completo

**Our Exciting Opportunity**:
We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in R&D Organizations.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The evolution of technology is moving fast and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within native and virtualized IMS solutions as well as Cloud. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers demanding strong soft skills such as Customer Management. The role more than often requires you to take on big responsibility and it is important that you can work independently.

**You will**:
Handle customer issues
Handle dedicated support
Troubleshoot and resolve Customer NTW issues

**To be successful in the role you must have**:
Education: Telecommunications Engineering, Electronic Engineering degree or related
Min years of experience: +3 years of solid experience in IMS Solutions (Native and Virtualized)
Domain experience:
Solid Understanding of Native and Virtualized IMS Nodes (e.g.: MRS, BGF, MTAS, CSCF, SBG, IPworks, and others)

Troubleshooting skills - e2e Solution Support

Basic Knowledge about HSS, CUDB, EPC and Cloud (e.g.: CEE)

Solid knowledge about IP Interworking, Linux

Professional level of English and Spanish

Negotiation Skills

Planning & Organizing skills

Presentation Skills

Knowledge Sharing mindset

Strong Customer Management

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and partnership are embedded into the walls. You will find yourself in a speak-up environment where kindness and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

**What happens once you apply?



  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Jr Ims Support Engineer

    hace 3 semanas


    Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Mss Support Engineer

    hace 6 días


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 2 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad Juarez, México IMS OPERACIONES A tiempo completo

    **IMS OPERACIONES** **Solicita**: **Supervisor Jr de Almacen** **Descripción y Requisitos** **RESPONSABILIDADES**: - Recibir materia prima y/o componentes viniendo de proveedores tanto locales como foráneos, usando los procedimientos implementados para esto. - Recibir producto terminado de la línea de producción y embarcarlo hacia los clientes usando...

  • Automation Engineer

    hace 2 meses


    México IMS Gear, S.A. de C.V. A tiempo completo

    IMS Gear is a leader in the development, design and production of precision actuators and related components for the Automotive Industry. Our products include functions for Steering, Door and Security systems, Motor management, Braking, and Seating. Headquartered in Germany, we have locations in Gainesville GA, Virginia Beach VA, Taicang China and Queretaro...


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on

  • Support Engineer

    hace 1 mes


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 2 semanas


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 mes


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 2 semanas


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 2 meses


    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    3+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. - Experience in Unix or Linux OS. - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript. Good storytelling starts with great listening. At Audible,...

  • Support Engineer

    hace 2 meses


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 7 días


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 3 semanas


    Ciudad de México JW Player A tiempo completo

    **About JW Player**: JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....

  • ERP Support Engineer

    hace 2 meses


    Ciudad Juarez, México WIWYNN MEXICO, S.A. DE C.V. A tiempo completo

    **WIWYNN MEXICO, S.A. DE C.V.** **Solicita**: **ERP Support Engineer** **Descripción y Requisitos** - ERP Support Engineer - **Requirements**: - 1 to 3 years experience working on IT operations - Experience in ERP Systems support (SAP) - Database Management System (Oracle, SQL,My SQL) - PL/SQL - English 75% - Basic project management - Strong...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...