Jr Ims Support Engineer

hace 5 meses


Ciudad de México Ericsson A tiempo completo

**Our Exciting Opportunity**:
We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in R&D Organizations.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The evolution of technology is moving fast and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within native and virtualized IMS solutions as well as Cloud. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers demanding strong soft skills such as Customer Management. The role more than often requires you to take on big responsibility and it is important that you can work independently.

**You will**:
Handle customer issues
Handle dedicated support
Troubleshoot and resolve Customer NTW issues

**To be successful in the role you must have**:
Education: Telecommunications Engineering, Electronic Engineering degree or related
Min years of experience: +3 years of solid experience in IMS Solutions (Native and Virtualized)
Domain experience:
Solid Understanding of Native and Virtualized IMS Nodes (e.g.: MRS, BGF, MTAS, CSCF, SBG, IPworks, and others)

Troubleshooting skills - e2e Solution Support

Basic Knowledge about HSS, CUDB, EPC and Cloud (e.g.: CEE)

Solid knowledge about IP Interworking, Linux

Professional level of English and Spanish

Negotiation Skills

Planning & Organizing skills

Presentation Skills

Knowledge Sharing mindset

Strong Customer Management

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and partnership are embedded into the walls. You will find yourself in a speak-up environment where kindness and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

**What happens once you apply?



  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Mss Support Engineer

    hace 5 meses


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Senior Process Engineer

    hace 4 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job Title: Senior Process EngineerAt The Chemical Engineer, we are committed to delivering innovative solutions that drive business growth and improve operational efficiency. As a Senior Process Engineer, you will play a critical role in leading process improvement initiatives and developing technical solutions that meet our customers' needs.Key...

  • Desktop Support Engineer

    hace 1 semana


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services...


  • Ciudad de México, Ciudad de México Satyam Venture Engineering Services Private Limited A tiempo completo

    Job Title: Python Automation Engineer: JrJob Summary: We are seeking a highly skilled Python Automation Engineer: Jr to join our team at Satyam Venture Engineering Services Private Limited. As a Python Automation Engineer: Jr, you will be responsible for manual and automation testing, Python scripting for test automation, and working with dSPACE HiL -...


  • Ciudad de México, Ciudad de México ng-voice GmbH A tiempo completo

    About ng-voice GmbHWe are a pioneering company in the field of software-based mobile networks, combining DevOps with telecommunications expertise to create innovative mobile infrastructure solutions. Our mission is to make these solutions accessible to operators and enterprises that want to deploy future-proof networks.Job Role: Operation and Support...

  • Senior Process Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Process Engineer to join our team. As a key member of our manufacturing operations, you will be responsible for leading process improvements and ensuring the stability and efficiency of our production processes.Key ResponsibilitiesLead process improvements and implement changes to reduce variation and improve...


  • Ciudad de México, Ciudad de México ng-voice GmbH A tiempo completo

    About ng-voice GmbHWe are a pioneering company in the field of software-based mobile networks, combining DevOps with telecommunications expertise to create innovative mobile infrastructure solutions. Our mission is to make these solutions accessible to operators and enterprises that want to deploy future-proof networks.Job DescriptionWe are seeking an...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job Title: Technical Support EngineerGigamon is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners.Key Responsibilities:Deliver top-tier user support experience using SalesForce service cloud software.Interact with...


  • Ciudad de México, Ciudad de México GSB Solutions A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a talented individual to join our team as a Technical Support Engineer.Job Summary: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our clients to understand their technical needs and...

  • Cloud Support Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve customer satisfaction.Key...

  • Senior Process Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our operations team, you will be responsible for leading and executing projects focused on reducing variation caused by process and/or product design.Key ResponsibilitiesLead and execute projects to improve process efficiency,...

  • Senior Process Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    At The Chemical Engineer, we believe process excellence is everything.As a Senior Process Engineer - Process Optimization Lead, you will have the opportunity to make a significant impact on our manufacturing operations.You will be responsible for leading process improvement initiatives to reduce variation, improve efficiency, and enhance product quality....

  • Jr Controls Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's IS VEH VGNA division is seeking a Jr Controls Engineer to maintain, improve, integrate, and support systems infrastructure throughout the plant.Key Responsibilities:Primary Function:Analyze problems and supervise corrections related to machine capability and production rates (OEE).Maintain and improve current manufacturing processes to produce parts...

  • Product Support Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México ENEA A tiempo completo

    About the RoleEnea is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support and troubleshooting for our products and services.Key ResponsibilitiesProvide technical support and troubleshooting for our products and servicesInvestigate and resolve technical...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support Engineer OpportunityMexico City, MexicoWe're seeking a skilled Technical Support Engineer to join our team at Datadog. As a Technical Support Engineer, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...


  • Ciudad de México, Ciudad de México Segula Technologies A tiempo completo

    Job DescriptionThe Design and Release Engineer Jr. is responsible for the engineering, design, development, timing, and release of powertrain systems. This role involves coordinating with adjacent departments to ensure packaging and working with virtual validation groups to meet CAE scorecards and manufacturing feasibility. The engineer will also be...

  • Support Engineer

    hace 4 meses


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 5 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...