Wfm Manager I
hace 2 semanas
Job Title:
WFM Manager I
**Job Description**:
Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations. WFM delivery, Financial planning knowledge is mandatory
We are fanatical about our people And we demonstrate this by offering a culture of belonging; clear paths for career development; professional support programs, coaching and mentoring, a global network of friends and colleagues who can support you and more (Like, a lot more.) Do you want to be in a multinational that is a Great Place to Work, support the best brands in the market, innovate and change the world - all while establishing real connections with people and developing your career? Join our team and let's make it official All Concentrix vacancies are Persons with Disabilities eligible. We are looking for a WFM Manager At Concentrix, every day is a new day to do better and, for that to happen, we look for employees who can make our client's customer experience unique and extraordinary Therefore, our Data and Insights Analyst needs to be skilled in interpersonal relationships and in their way of communicating, have a solution-oriented look and, above all, be an inspiration to all.
What will you do:
- Participates in the process of action and strategic planning that establishes annual goals and objectives for an organization;
- Manage the team of representatives and analysts providing monthly coaching and feedback;
- Participate in monthly meeting with customers;
- Be in charge of forecasting, capacity planning, real-time, analysis and reporting processes;
- Ensure the accuracy of all WFM processes
- Directly manage WFM, Client KPIs and Financial performance in one place across different verticals
- Provide BI and analytics for business purposes
- Be a POC for customers and partners;
Role and Resposibilty > Manage WFM activity end to end, i.e capacity planning, Scheduling, and Real-time management> Participate on a client call, represent process and performance > review weekly and daily performance and take corrective action > Monitor revenue and cost for the process> Stakeholder management
LATAMCNX
**Location**:
MEX Ciudad de Mexico Insurgentes Sur
Language Requirements:
Time Type:
Full time
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