Account Management Specialist Mx
hace 3 semanas
**Description**:
Become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
**Key Responsibilities**:
- Provide end-to-end, single point of contact support for our best customers - the As - from order entry and inquiry to AR support and issue resolution.
- Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
- Support the marketing strategy to create new relationships, new customers, new markets.
- Serve as the customers’ voice, including marketing, product, professional services and sales.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns and suggestions.
- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team’s strategic objectives.
- Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser - setting up and defining process per customer’s requirements).
- Business travel required as needed. Participate in customer visits, trade shows and/or events.
- Performs other duties as required or assigned.
**Skills, Knowledge and Expertise**:
- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills - written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results
**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.
At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,
Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
-
Senior Account Management Specialist
hace 1 mes
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a Senior Account Management Specialist to join our team and drive revenue growth through strategic account management.Key Responsibilities:Develop and execute strategic account plans to retain and...
-
Collections Account Specialist
hace 5 meses
Monterrey, México Vision Realty & Management A tiempo completoAre you someone who thrives in a fast-paced environment and enjoys taking ownership of your work? Vision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a **full-time Collections Account Specialist**. **PAY & PERKS** We offer **competitive pay** for this position, providing you with the opportunity to grow...
-
Collections Account Specialist
hace 5 meses
Monterrey, México Vision Realty & Management A tiempo completoAre you someone who thrives in a fast-paced environment and enjoys taking ownership of your work? Vision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a **full-time Collections Account Specialist**. **PAY & PERKS** We offer **competitive pay** for this position, providing you with the opportunity to grow...
-
Collections Account Specialist
hace 1 mes
Monterrey, Nuevo León, México Vision Realty & Management A tiempo completoAbout the RoleVision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a full-time Collections Account Specialist.Key ResponsibilitiesManage resident payment accounts and engage proactively with residents to provide supportEnsure accounts are maintained in a Payment Current statusManage utility accounts for our...
-
Collections Specialist
hace 4 semanas
Monterrey, Nuevo León, México Vision Realty & Management A tiempo completoAt Vision Realty and Management, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for ensuring timely rent payments from our residents. Your excellent communication skills and attention to detail will enable you to effectively handle utility accounts, coordinate service activations and...
-
Account Development Specialist
hace 2 días
Monterrey, Nuevo León, México TD SYNNEX A tiempo completoAbout TD SYNNEXTD SYNNEX is a leading global distributor of technology products. As an Account Development Specialist, you will play a critical role in driving revenue growth and expanding our customer base.
-
Technical Account Support Specialist
hace 7 días
Monterrey, Nuevo León, México Lenovo A tiempo completo**About the Role**:We are seeking a highly skilled Technical Account Support Specialist to join our team in Mexico. In this role, you will be responsible for enhancing customer satisfaction by reducing escalations and providing timely solutions.The ideal candidate will have 2+ years of experience in a similar position and possess advanced English language...
-
Change Management Specialist
hace 4 semanas
Monterrey, Nuevo León, México DMI (Digital Management, LLC) A tiempo completoAbout DMIAt DMI, we're a leading global provider of digital services, working at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, we provide on-site and remote support to clients in various sectors, including governments, healthcare,...
-
Monterrey, Nuevo León, México Sensient Technologies A tiempo completoSales Account Manager OpportunitySensient Technologies is seeking a skilled Sales Account Manager to join our team in Monterrey, MX. As a Sales Account Manager, you will be responsible for creating demand generation with existing and potential customers through a proactive and dedicated approach.Key Responsibilities:Initiate and maintain sales and service...
-
IT Process Management Specialist
hace 4 semanas
Monterrey, Nuevo León, México Comforcehealth A tiempo completoIT Process Management Specialist Job DescriptionInnova Solutions is seeking a highly experienced IT Process Management Specialist to join our team. As an IT Process Management Specialist, you will be responsible for defining and implementing IT processes aligned with best practices and global standards. You will monitor and measure the performance of IT...
-
Account Payable Specialist
hace 4 semanas
Monterrey, Nuevo León, México Autozone A tiempo completoJob Title: Account Payable SpecialistPosition Purpose: As an Account Payable Specialist at Autozone, you will be responsible for reviewing International Trade accounts payable in detail, ensuring prices match current prices, processing them in the payable system, and following up until payment is made and credit is applied to our debit statement. You will...
-
Key Account Exxecutive
hace 5 meses
Monterrey, México SPECTAL A tiempo completo3 + years of experience in a similar position, preferably working for an International company. - Proven experience in Supply Chain, 3PL, Customer Service, Logistics/ Transportation, Warehousing, Reverse Logistics, Inventory Management, Account Management. - Experience dealing and managing Key Accounts, providing support to Commercial and Operations teams. -...
-
Sales and Account Management Professional
hace 1 semana
Monterrey, Nuevo León, México Rhi Magnesita A tiempo completo**About RHI Magnesita**We are seeking a dynamic Sales and Account Management Professional located in Monterrey, Nuevo León, MX.The ideal candidate will develop, manage, and deliver support services to our sales force, including order creation and confirmation, direct customer contact, order reconciliation, warehouse review, and invoicing.This full-time...
-
Debt Recovery Specialist
hace 4 semanas
Monterrey, Nuevo León, México Vision Realty & Management A tiempo completoAbout the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our team at Vision Realty and Management. As a key member of our financial operations, you will be responsible for managing resident payment accounts and ensuring timely payments to support the smooth operation of our business.Key ResponsibilitiesProactively engage with residents...
-
Collections Specialist
hace 2 semanas
Monterrey, Nuevo León, México Citi A tiempo completoAccount Recovery Specialist Job DescriptionCiti is seeking a skilled Account Recovery Specialist to join our team. As an Account Recovery Specialist, you will play a critical role in ensuring the quality of our tasks and services while working under minimal supervision.The ideal candidate will have a solid understanding of technical and professional...
-
Senior Key Account Specialist
hace 1 semana
Monterrey, Nuevo León, México Westcon Mexico, S.A. de C.V. A tiempo completoAbout the RoleWe are seeking a skilled Senior Key Account Specialist to join our team at Westcon Mexico, S.A. de C.V. This role will be responsible for managing key customer relationships and driving revenue growth through strategic planning and execution.Job DescriptionDevelop and execute account plans to drive revenue growth and expand business...
-
License Management Specialist
hace 5 meses
Monterrey, México MAHLE A tiempo completoIn 2022, the technology group with its more than 72,000 employees, generated sales of around EUR 12 billion and with its 152 locations, including 12 major research and development centers, is represented in more than 30 countries. Come join our team at MAHLE! #StrongerTogether - The IT License Management Specialist will play an important role in ensuring...
-
Debt Recovery Specialist
hace 4 semanas
Monterrey, México Vision Realty & Management A tiempo completoAre you excited at the thought of being a **full-time Debt Recovery Specialist**? Imagine the thrill of uncovering hidden treasures and bringing them back to the company-all while being proactive and independent in your work. This position offers the perfect opportunity for someone who values autonomy and enjoys the challenge of recovering outstanding...
-
Debt Recovery Specialist
hace 5 meses
Monterrey, México Vision Realty & Management A tiempo completoAre you excited at the thought of being a **full-time Debt Recovery Specialist**? Imagine the thrill of uncovering hidden treasures and bringing them back to the company-all while being proactive and independent in your work. This position offers the perfect opportunity for someone who values autonomy and enjoys the challenge of recovering outstanding...
-
Collections Specialist
hace 1 mes
Monterrey, Nuevo León, México Vision Realty & Management A tiempo completoAs a Collections Specialist with Vision Realty and Management, you will play a crucial role in ensuring timely rent payments from our residents. Your primary responsibility will be to communicate with residents to facilitate payments, answer their questions, and provide assistance when needed. You will also be responsible for handling utility accounts,...