Account Management Specialist Mx

hace 2 meses

Monterrey, México Franklin Electric A tiempo completo

**Description**:
Become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.

**Key Responsibilities**:

- Provide end-to-end, single point of contact support for our best customers - the As - from order entry and inquiry to AR support and issue resolution.
- Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
- Support the marketing strategy to create new relationships, new customers, new markets.
- Serve as the customers’ voice, including marketing, product, professional services and sales.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns and suggestions.
- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team’s strategic objectives.
- Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser - setting up and defining process per customer’s requirements).
- Business travel required as needed. Participate in customer visits, trade shows and/or events.
- Performs other duties as required or assigned.

**Skills, Knowledge and Expertise**:

- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills - written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results

**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.

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