Manager, Cs&t

hace 1 semana


City, México Aspen Technology A tiempo completo

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Manager, Customer Support & Training (CS&T) is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our Manufacturing and Supply Chain and DataWorks suite of products. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals.

Your Impact
- Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development
- Be a positive role model for AspenTech’s core values and leadership principles
- Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices
- Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes
- Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees
- Ensure delivery excellence of public and on-site customer training
- Proactively promote AspenTech’s training services
- Work as a member of the CS&T global management team to ensure departmental metrics are achieved

What You'll Need
- Proven experience as an effective people manager
- Excellent communication and leadership skills
- Strong decision-making skills
- Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries.
- Bachelor’s Degree or equivalent in a technical degree is preferred, e.g. Engineering or Computer Science related
- Strong customer service skills
- Be able to demonstrate critical thinking with strong analytic and problem-solving skills
- Additional consideration for experience with Aspen’s proprietary software
- Occasional international travel is required (5-10%)



  • Mexico City Netflix A tiempo completo

    Millions of members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games and Netflix Customer Service (CS) is here to assist customers when they need help. Our WFM team sits within CS and is responsible for the resource planning, scheduling and allocation of...


  • Mexico City Netflix A tiempo completo

    Millions of members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games and Netflix Customer Service (CS) is here to assist customers when they need help. Our WFM team sits within CS and is responsible for the resource planning, scheduling and allocation of...

  • Brand Manager

    hace 4 días


    Mexico City AT&T, México A tiempo completo

    AT&T te está buscando:Brand managerRequisitos:Licenciatura en administración o Mercadotecnia o afin (titulado)5+ años en conocimientos marketing digital y comunicación publicitariaIngles avanzado (indispensable)Manejo de paquetería Office y AdobeSoftskills: Visión de negocio, implementación de campañas de marketing, estrategia de medios y...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon.com.mx, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Senior Program Manager to join our Customer Experience Program team...

  • Sr. Program Manager, CX

    hace 4 semanas


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon.com.mx, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Senior Program Manager to join our Customer Experience Program team...


  • Mexico City Worldwide Recruitment Energy A tiempo completo

    Quiénes somosEl cambio latente en el corazón de las energías renovables: su talento.En Worldwide Recruitment Energy, consultora de contratación especializada en el sector de las energías renovables, hemos conectado con éxito a cientos de profesionales con una amplia gama de empresas de todo el mundo.Con oficinas en España, Italia, Francia, México y...


  • Mexico City Worldwide Recruitment Energy A tiempo completo

    Quiénes somosEl cambio latente en el corazón de las energías renovables: su talento.En Worldwide Recruitment Energy, consultora de contratación especializada en el sector de las energías renovables, hemos conectado con éxito a cientos de profesionales con una amplia gama de empresas de todo el mundo.Con oficinas en España, Italia, Francia, México y...


  • City, México Outreach A tiempo completo

    About the Team - The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Role - As the Manager of Customer...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Information Security Operations (ISO) Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Information Security Operations (ISO) Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security...


  • City, México Foreign & Commonwealth Office A tiempo completo

    Job Description (Roles and Responsibilities) The Embassy is seeking to recruit a Corporate Services Team (CST) Intern to assist with numerous administrative tasks and projects. The jobholder will support administrative functions carried out within the Corporate Services section, assisting all areas with specific projects, such as import/export processes,...

  • Data Science Manager

    hace 4 semanas


    Mexico City NielsenIQ A tiempo completo

    Company Description REFID162636 Job Description A Market Facing & Client Engagement Data Science manager has the responsibility of leading a team and being a reference for the statistical designs in NIQ, in the application of data strategies and analysis to support the needs and business inquiries from clients, in addition to lead the data...

  • Key Account Manager

    hace 3 semanas


    Mexico City Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization: To support the Catalogue Account business in order to achieve sales and market strategy objectives. To ensure a reliable, adequate and competitive customer service level for adidas. To support the Sr KAM in order to achieve department goals. Key Responsibilities: Creating and driving the...

  • Manager Order Management

    hace 2 semanas


    Mexico City Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and...


  • Mexico City InEvent A tiempo completo

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Information Security Operations (ISO) Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security...

  • Global Product Expert

    hace 2 semanas


    Mexico City Doctoralia Mexico A tiempo completo

    Job Description   Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of productTranslate customer needs into technical requirements and share them with the Product Team with proper...

  • Product Expert

    hace 2 semanas


    Mexico City Doctoralia Mexico A tiempo completo

    Job Description   Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of productTranslate customer needs into technical requirements and share them with the Product Team with proper...

  • Product Expert

    hace 3 días


    Mexico City Docplanner A tiempo completo

    Job Description Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product Translate customer needs into technical requirements and share them with the Product Team with...


  • Mexico City Datalogic A tiempo completo

    Channel Account Manager COMPANY BACKGROUND Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems. Datalogic can boast over 50 years of...