Key Account Manager
hace 4 semanas
Purpose & Overall Relevance for the Organization:
To support the Catalogue Account business in order to achieve sales and market strategy objectives.
To ensure a reliable, adequate and competitive customer service level for adidas.
To support the Sr KAM in order to achieve department goals.
Key Responsibilities:
Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sr KAM. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim) Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following: Representing sales team in % meeting lead by OF to review upcoming delays and communicating critical delays to the sales team Providing Sales Order forecasting to Inbound for logistic warehouse planning Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team.Profile
Minimum 5 years of experience managing accounts Experience in retail, textil or shoes industries Budget management Softskills: structure, order, planning, stakeholers management, negotiation, ownership, analytical skills English intermediate-
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