HR Service Senior Specialist

hace 6 meses


Ciudad de México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
The team has in-depth knowledge of HR management practices, end to end processes and ability to monitor and control data and problem-solving, while assisting with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and vendor management etc.

Role Responsibilities:

- Responsible for SOP generation and maintenance, ensure HR integrity and compliance well executed
- Set SLA according to the process, monitor the operating efficiency and execution of the process, regularly form a diagnostic report and propose an optimization plan based on the process execution situation;
- Assist in the establishment of an international HRSSC service quality management system, optimize service quality and service efficiency
- Ability to manage diverse perspectives across global team in a rapidly changing environment.
- Leverage knowledge base to provide consistent customer service and solutions to customer inquiries.
- Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives.

Role Qualifications:

- More than 7 years of experience in HR life cycle (onboarding/offboarding/transfer etc) and employee inquiries support, able to prioritize effectively and balance multiple tasks.
- Passionate for continuous improvement, have proven track of managing complex HR processes or projects and being able to solve and identify solutions to problems.
- High level of attention to detail and results oriented with strong organizational skills.
- Proficient in excel and mandatory experience working with payroll and personnel administration.
- Bachelor’s degree in Operations or Human Capital (Industrial Engineering, Business Administration, Industrial Relations).
- Must have full proficient in English (verbal and written communication skills). This is a MANDATORY requirement.

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.


  • HR Services Specialist I

    hace 3 semanas


    Ciudad de México, Ciudad de México Abb A tiempo completo

    HR Services Specialist I Role Summary:At ABB, we are committed to driving diversity and inclusion across all dimensions. We are seeking a talented HR Services Specialist I to join our team, responsible for delivering HR service assistance to the HR community, business managers, and employees.Key Responsibilities:Process complex and escalated HR requests...


  • Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completo

    Job OverviewWe are seeking a skilled HR Support Specialist to join our team at 332 Discovery Networks Mexico S. de R.L. de C.V.About the RoleThe Senior Specialist will provide exceptional customer service and support to employees, managers, and business partners across the globe.This role involves analyzing and responding to various requests, including...

  • HR Service Advisor

    hace 5 meses


    Ciudad de México Microsoft A tiempo completo

    The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides...

  • HR Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    **Job Summary**This role as an HR Specialist will provide support to the HR department in various tasks such as case management, filing, and execution of transactions. The successful candidate will achieve stated performance measures, adhere to established customer service standards, and perform special projects as requested.**Key Responsibilities**Analyze...


  • Ciudad de México, CDMX Microsoft A tiempo completo

    The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides...


  • México Siemens Energy A tiempo completo

    **Let’s talk about you**: **Your Profile** Working closely with the Regional HR Services Manager responsible for LATAM, you will be responsible for delivering local HR administrative tasks within your regional scope. You will be collaborating with colleagues from other regions and global, and you will be responsible for supporting the ownership of...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About the RoleWe are seeking a talented Senior SIEM Security Specialist to join our team at Nuvit Service. This is an exciting opportunity to utilize your technical expertise in Splunk Enterprise Security to ensure the security and compliance of our IT systems.Key Responsibilities:Onboard and configure log sources to Splunk Enterprise SecurityDevelop and...

  • HR Support Specialist

    hace 4 días


    Ciudad de México, Ciudad de México WTW A tiempo completo

    Job OverviewWe are seeking an experienced HR Support Specialist to join our team at Willis Towers Watson. The successful candidate will provide efficient and effective administrative support to the Human Resources function.About the RoleThis role will focus on maintaining and administering colleagues' data by acting upon requests received and working with...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Overview of Zebra NationCreating Tomorrow TogetherCompany OverviewZebra is a community of innovators that come together to create new ways of working, making everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate customer needs and solve challenges.Being part of Zebra Nation means being seen, heard, valued, and...

  • HR Operations Specialist

    hace 4 semanas


    Ecatepec de Morelos, México Flowserve A tiempo completo

    **Role Overview**:Flowserve is seeking an HR Operations Specialist to deliver operational services support to regional HR customers and respond to inquiries related to employee and manager self-service transactions, position management, new hires, and HR policy navigation.**Key Responsibilities**:Provide guidance to associates and managers on self-service...

  • HR Specialist

    hace 6 meses


    Ciudad de México FieldCore A tiempo completo

    **Job Summary**: The HR Specialist will provide support to the HR team by implementing people management strategies and administering HR programs. You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values. **Essential Duties & Responsibilities**: - Provide support to the HR team by...


  • Ciudad de México, Ciudad de México HSBC A tiempo completo

    Are you looking for a challenging role where you can make a real impact? We are seeking an experienced professional to join our team as an HR Operations Specialist in the Global Service Center (GSC) at HSBC.The successful candidate will be responsible for executing all elements of HR Operations and Professional Services, as defined in the HR Service Delivery...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    OverviewNuvit Service is a dynamic organization seeking an experienced Senior IT Operations Specialist to join our team.Salary$120,000 - $180,000 per year.Job DescriptionWe are looking for a skilled Technical/Systems Analyst who can lead the evaluation and improvement of our information technology systems operations. The ideal candidate will have excellent...


  • Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    As a key member of the Thermo Fisher Scientific team, you will play a vital role in delivering top-notch HR services to our global workforce. Your expertise in HR operations will enable you to support our colleagues in achieving their individual career goals, while contributing to the company’s mission to enable our customers to make the world healthier,...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Join Zebra Nation as an HR Service RepresentativeAt Zebra, we're redefining the work of tomorrow for organizations and their employees. As an HR Service Representative, you'll play a vital role in delivering exceptional support to our team members.About the RoleThe HR Service Representative II is responsible for providing expert guidance to employees on...


  • Ciudad de México, Ciudad de México WTW A tiempo completo

    Company OverviewWTW is a leading professional services company that requires an exceptional Senior Global HR Project Lead to drive global projects forward.SalaryThe estimated salary for this position ranges from $120,000 to $180,000 per year, depending on experience and location.Job DescriptionAs a Senior Global HR Project Lead at WTW, you will be...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are looking for a highly skilled Senior Automation Specialist to join our team at Nuvit Service. As a key member of our production support team, you will play a crucial role in designing, developing, and implementing software programming applications that meet the needs of our customers.Job Description:The successful candidate will have a strong...


  • México ABB A tiempo completo

    **HR Operations Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are seeking a highly analytical Senior GRC Compliance Specialist to join our team at Nuvit Service.Job DescriptionA GRC Compliance Specialist is responsible for ensuring that our company's policies and procedures align with regulatory and ethical standards. This role requires strong analytical skills, attention to detail, and excellent communication...


  • Ciudad de México, Ciudad de México Univar Solutions A tiempo completo

    A Culture of Excellence – Growing Our People to Grow Our BusinessWe're committed to creating a workplace where our employees can thrive and make a positive impact every day. Primary Purpose: The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily...