Customer Service Representative

hace 4 días


Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo
About the Role

We are seeking a skilled Customer Service Representative to join our team at Tata Consultancy Services (Tcs). As a key member of our international support staff, you will play a crucial role in delivering exceptional customer experiences and resolving issues efficiently.

This is a full-time position with a competitive salary range of $16,000 - $19,000 per month, depending on experience. Our remote hybrid work environment allows for flexibility and work-life balance, while providing the opportunity to grow professionally.

Responsibilities
  • Respond to customer inquiries and resolve issues promptly and professionally via phone, email, or chat.
  • Provide accurate information and solutions, ensuring customer satisfaction and loyalty.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
Requirements

To be successful in this role, you should possess:

  • A high school certificate as a minimum educational requirement.
  • Bilingual proficiency in English and Spanish, with excellent communication skills.
  • At least one year of experience in customer service or a related field.
Benefits

We offer a comprehensive benefits package, including:

  • A 30-day Christmas bonus.
  • Benefits above the law.
  • 40 hours of work per week, with two days of rest.
  • Salary increases every year based on performance.
  • Work equipment provided by the company.
  • Food vouchers.
  • A home office bonus covering internet and power expenses.
  • Job stability.

This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are a motivated and customer-focused individual with a passion for language and culture, we encourage you to apply.



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