Customer Service Representative Jr.
hace 1 mes
Job Description
We are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.
Key Responsibilities:
- Act as the primary point of contact for customers regarding returns-related inquiries and feedback.
- Collect and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes.
- Escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.
- Communicate RMA and pick-up status to customers and internal partners in a clear and timely manner.
- Undergo training and development to enhance your understanding of customer engagement processes and best practices.
Requirements:
- Recommended: Four-year degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience.
- Typically has 0-2 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
Benefits:
- A competitive estimated salary of $40,000-$60,000 per year, depending on location and experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a dynamic team and contribute to the success of Hewlett Packard Enterprise.
About Us:
Hewlett Packard Enterprise is an equal opportunity employer committed to diversity and inclusion. We provide a supportive and inclusive work environment that values creativity, innovation, and collaboration.
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