Ejecutivo Teleperformance/ Customer Support
hace 2 semanas
**Únete al gran equipo Easytrack **En el que todos los miembros tienen la capacidad de asumir la responsabilidad, levantar la mano y aportar soluciones innovadoras. Estamos diseñando un mañana mejor y creando nuevas oportunidades.
**¿Qué traerás al equipo?**
- Buscamos profesional que nos apoye en a brindar, en conjunto con su equipo de trabajo, el soporte idóneo a las instalaciones de dispositivos GPS, así como validar el correcto funcionamiento en plataforma.
- Ofrecer la atención necesaria para que la ejecución de la herramienta sea el complemento idóneo para la operación interna de cada cliente.
- Seguimiento a tickets bajo solicitud de clientes o técnicos instaladores.
- Asesoría técnica para el correcto uso de la plataforma.
- Seguimiento y resolución a casos críticos de funcionalidad de dispositivos y/o plataforma.
**Requisitos**:
Buscamos un(a) profesionista con 2 años de experiência como mínimo en atención a clientes de manera remota, con perfil que posea capacidad de análisis, sea enfocado a resultados y cumplimiento de objetivos y auto gestionable.
Será requisito indispensable contar con una solida experiência práctica:
- Atención a clientes internos y externos.
- Indispensable el manejo de las hojas de cálculo, hojas de trabajo y block de notas
- Dominio preferente de los servicios operativos de Windows, Plataforma de Monitoreo, entre otros.
- Razonamiento lógico, percepción visual y la imaginación.
- Capacidad para hacer frente a varias tareas simultáneamente.
- Trabajo en equipo.
- Orientación a trabajar por resultados.
- Toma de decisiones.
**Ofrecemos**:
- Sueldo base
- Cotización al 100% IMSS
- Bono por productividad
- Vacaciones superiores a Ley
- Reparto de utilidades
- Excelente plan de crecimiento laboral
- Esquema de clima organizacional optimo mediante convivios fuera de las instalaciones, días y permisos adicionales por cumpleaños de hijos.
- Gimnasio subsidiado
- Refrigerios en instalaciones
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $10,000.00 - $12,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Descuentos y precios preferenciales
- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono de productividad
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