Customer Service México
hace 5 meses
¿Conoces **Fúbol Emotion**?
Comenzamos como Soloporteros en 2001 en Zaragoza, España.
Después de **más 20 años de trayectoria**, hemos conseguido ser líderes en la venta de material de fútbol en España **y** ser uno de los e-commerce más importantes de este sector a nível europeo, con más de 25 tiendas físicas
Además, ahora **formamos parte del Grupo Tansley** Representando la pasión por el deporte
Todo esto lo hemos conseguido gracias al equipo que trabaja día a día para hacerlo posible**:Ya somos más de 500 compañeros**
**¿Te gustaría ser uno de ellos? **Nos expandimos a **MÉXICO**
Por ello, necesitamos incorporar a nuestro **departamento de Customer Service, **el primer **agente de atención al cliente** que prestará servicio a nuestros clientes en el país.
**¿De qué te encargarás?**
De manera remota reportando tanto al Customer Director en España como a nuestro Country Manager de Ciudad de México, te responsabilizarás de:
- Garantizar la mejor experiência de cliente durante todo el proceso de compra (preventa, venta y postventa)
- Detectar principales fricciones con el cliente y proponer procesos de mejora
- Gestión diaria de backoffice (gestión de stock, resolución de problemas con partners logísticos, etc)
- Soporte al cliente final a través de nuestros canales de comunicación según las diferentes ramas de negocio
- Asesoramiento y resolución de incidencias así como la gestión diaria de postventa (reclamaciones de garantía por producto, cambios y devoluciones, etc).
- Dar soporte a tareas transversales dentro de nuestro proceso de expansión y crecimiento.
**¿Qué buscamos?**
- Persona **organizada y orientada tanto al cliente como al detalle**.
- Nível de **inglés avanzado** para comunicación a nível internacional.
- Al menos **dos años de experiência** en un puesto similar desarrollando las mismas funciones
- Y si además de todo esto **te gusta el fútbol **y tienes conocimientos del sector y material deportivo, **es un super plus**
**¿Qué podemos ofrecerte nosotros?**
Contrato indefinido
***Retribución salarial entre $200.000 y $220.000 MXN anuales
Modelo de trabajo híbrido
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