Mx Collections Specialist
hace 3 semanas
Want to wake up each day knowing that you are a part of something special? Something real? Something bold?_
- Are you Tribal, True and Tenacious?_
- Then it’s time for you to join the pack_
We Move the World Forward
Coyote was created in 2006 with one goal in mind: To create a better service experience in the transportation industry. Today we are a leading third-party logistics provider that matches more than 10,000 shipments every day. We play a crucial role in the global supply chain and delivery of goods across many sectors around the world, making us an essential business. As a UPS subsidiary, our seamless technology driven solutions drive the industry forward and empower customers to make smarter supply chain decisions. Every time. Everywhere.
Make Your Work Matter
At Coyote, our employees are empowered to guide their own growth. We prime them for limitless career potential through training programs, accessible leadership, talent development, and unique workplace perks and benefits. We offer opportunities to thrive by learning the ins and outs of our business, our proprietary technology, and the industry. We provide a culture that supports diversity, equity, inclusion and belonging (DEI&B), and we are deliberate about supporting our local communities - from donating our logistics services to help those in need, to supporting our employees in their missions to make an impact in the world.
DAILY TASKS & RESPONSIBILITIES (include, but not limited to):
- Proactively communicate with customers to ensure timely payments.
- Make collection calls to customers to collect on past due accounts.
- Analyze aging reports to identify problematic accounts to escalate.
- Identify and recommend accounts for credit holds and/or Third-Party Collections.
- Prepare non-paying customers for third-party collections.
- Identify accounts that would qualify for the Auto Collect Program.
- Research short pays, working with both the external customer and internally with the customer representative.
- Troubleshoot billing discrepancies with The Billing Team and Sales/Ops to find permanent fixes for recurring issues.
- Provide regular & ad-hoc statements to customers, reps & auditors, as requested.
- Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case-by-case basis.
- Review credit hold requests received from the credit team or sales rep and make appropriate decision to release or hold.
- Support annual and ad-hoc audit requests, as needed.
- Other miscellaneous duties as assigned.
ESSENTIAL SKILLS, CHARACTERISTICS, & EXPERIENCE:
- Excellent communication, time management & organization skills.
- Strong attention to detail & reconciliation skills.
- Proficient with MS Office products (Excel, Word, Outlook, Teams, OneNote etc.).
- Excellent math & analytical skills.
- Ability to identify and solve problems, perform under pressure, and meet deadlines.
- Superior customer service skills.
- Ability to work with little or no supervision, while still being a team player.
- 1-3 Years previous collections experience required.
- Accounting degree or equivalent experience preferred.
Benefits & Perks
At Coyote, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Coyote can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Coyote one of the most rewarding places to work.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
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