Service Desk and Support Manager

hace 1 semana

Tlahuac, México PPG A tiempo completo

As a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team to guarantee the business continuity, inform and advise senior management about service desk issues and concerns associated with those issues and solve the level 1 and level 2 IT tickets reported by the system clients.

**Main Responsibilities.**
- Managerial responsibilities, developing, and training the service desk team.
- Ensure that all processes used by the service desk are thoroughly documented, audited, and improved.
- Conduct and share results from service and operation performance reviews.
- Promote the service desk with senior management and work to ensure that it is viewed as a core business asset.
- Coordinate all relevant partners, including the support desk team, customers, and other teams that are involved in service desk operations
- Be aware of and managing the costs of running the service desks.

**Qualifications**.
- 6+ years' experience as a Help desk manager.
- Experience with help desk and remote control software.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Advanced English skills.
- ITIL methodology understanding.

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.

  • Service Desk Agent

    hace 3 semanas

    Tlahuac, México Grupo SONDA A tiempo completo

    Join our SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally. We are looking for a SERVICE DESK AGENT, whose main objective will be to...

  • Service Desk Agent

    hace 3 semanas

    Tlahuac, México Grupo SONDA A tiempo completo

    Join our SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally. We are looking for a SERVICE DESK AGENT, whose main objective will be to...

  • Service Desk Manager

    hace 2 semanas

    Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Analyst, Service Desk

    hace 2 semanas

    Tlahuac, México Travel + Leisure Co. A tiempo completo

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • Service Desk Analyst

    hace 2 meses

    Tlahuac, México PPG A tiempo completo

    As a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or...

  • Service Desk Analyst

    hace 3 semanas

    Tlahuac, México PPG A tiempo completo

    As a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or...

  • IT Service Desk Agent

    hace 1 semana

    Tlahuac, México Connectingology A tiempo completo

    Description As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported. The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of...

  • Customer Service Manager

    hace 2 semanas

    Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...

  • Service Desk

    hace 2 semanas

    Tlahuac, México Atos A tiempo completo

    **Service Desk - Service Delivery Manager**: - Publication Date: Feb 16, 2024- Ref. No: 508297- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

  • Agent, Csc

    hace 2 semanas

    Tlahuac, México Syntax Systems Ltd. A tiempo completo

    **Core Activities** - Single point of contact to all Syntax Customers - Documentation of all incoming requests and incidents in a ticketing system (SNOW) - Troubleshoot 1rst level Tasks: - Microsoft Windows, Microsoft Office, Active Directory, User Administration, Remote Support, SAP Printers, General client/PC support, backlog tickets, Print support, Local...

  • Service Desk Agent Mexico City

    hace 6 días

    Tlahuac, México Swiss RE A tiempo completo

    **Service Desk Agent** Swiss Re offers modern work models and attractive workplaces that allow all employees to adapt to changing work preferences and life phases. Our Mexico location is looking to build and grow a workforce to work in conjunction with our colleagues around the world providing support to our customers 24/7! Our main focus is to resolve the...

  • Tech Support Bilingue Mérida

    hace 4 semanas

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en Merida Service Desk para soporte de 1er...

  • Analyst, Sales Support Desk Specialist

    hace 1 semana

    Tlahuac, México BlackRock A tiempo completo

    Description About this role GAAPS | Analyst LatAm Bus Ops | Mexico | Sales Support Desk Specialist **Please send CVs in English** Team Overview: Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance. At BlackRock, we strive to empower our...

  • Itsm Problem Manager Service Desk Bilingue

    hace 3 semanas

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Itsm Problem Manager Service Desk Bilingue

    hace 3 semanas

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Coyoacán, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Itsm Problem Manager Service Desk Bilingue

    hace 3 semanas

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Itsm Problem Manager Service Desk Bilingue

    hace 3 semanas

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Coyoacán, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Mgr-front Desk

    hace 4 semanas

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24092836 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Incident Manager

    hace 2 semanas

    Tlahuac, México Group Cos México A tiempo completo

    Incident manager **Requisitos**: - Carrera Concluida en tecnologías de información, computación, informática o a fin. - Idioma inglés al 90% (obligatorio) - Conocimiento en frameworks ITSM (preferiblemente ITIL a nível fundacional), enfocado a Gestión de Incidentes y Gestión de Problemas - Conocimiento general de componentes Infraestructura y...

  • Desktop Support Engineer

    hace 4 semanas

    Tlahuac, México Iron Systems A tiempo completo

    **Date Posted**: - 3/6/2024 **Job Function**: - Desktop Engineer **Location**: - Mexico City - MEX **Offered Salary**: - Competitive **_Responsibilities:_** - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops...